Senior Program Manager

Description

As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and important strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies—to provide impactful solutions and ensure successful outcomes.

At the company, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within the company. You will report to FSD, and reside in or near one of our collaboration hubs:

You'll have opportunity to:

Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams

Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks

Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes

Communicate program status, important milestones, and risks to all partners

Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement

Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement

Requirements

• BA or BS degree required
• PMP or PgMP Certification preferred
• 10+ years' experience client-facing program management, or project management
• 5+ years' experience Agile methodologies, integrations, API's, transactional systems, and architecture is strongly preferred
• Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT
• Experience with financial services and credit industry is beneficialExperience with software implementations is beneficial
• Reside in, or near the designated Collaboration Hub(s) for this role.
• Additional Information
• Our uniqueness is that we celebrate yours. Check out the company Life on social or explore our Careers Site to understand why.
• Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
• The company is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: the company's site/
• Recruitment Fraud Awareness - the company's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ the company's site email address.
• The company will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit the company's site .
• LI-Hybrid
• Company Description
• The company is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. The company invests in people and new advanced technologies to unlock the power of data.