Senior Program Manager

Description

The company needs a senior program manager to lead and oversee complex programs made up of several linked projects, keeping delivery in line with business goals, service commitments and contract terms.

You will set up and run program governance, bring delivery across workstreams together, and give leadership a clear view of progress, risks, financial health and outcomes.

You work on your own with a sense of urgency and precision, make decisions, take program-level issues through to resolution, and act as the main link between program teams and executive leadership, holding a high bar for quality, accountability and ongoing improvement.

Responsibilities

• Run the full delivery lifecycle of the program and its quality, making sure it meets business objectives, statements of work and agreed success criteria.
• Create and maintain program governance and controls, covering status reporting, risk and issue handling, stakeholder routines and required documents.
• Track milestones, dependencies, risks, issues and decisions across the program on your own, spotting blockers early and pushing them to closure.
• Frame options, risks and trade-offs so leaders get the information they need to decide, when they need it.
• Assess how scope changes affect schedule, budget, quality, risk and outcomes, recommend a course of action, obtain approvals and keep work aligned with contract and business commitments.
• Work with leadership, technical leads and functional partners to define roles, staff and resource the program, and manage onboarding and offboarding.
• Manage program budgeting, forecasting and reporting to hit financial targets and give clear insight into program health and profitability.
• Make sure procurement reporting and financial transparency match delivery plans and statements of work.
• Turn complex data from several projects into clear, actionable insight and executive reports on progress, critical path, risks and finances.
• Engage stakeholders and serve as the link between program teams and senior leadership, keeping communication, alignment and decisions on schedule.
• Monitor customer satisfaction, delivery quality and program performance, and lead improvement efforts.
• Coach and mentor Project Managers, Senior Project Managers and other team members to strengthen execution and output quality.
• Set long-term goals and roadmaps for the program or portfolio, and adjust delivery methods as service models evolve.

Requirements

• Eight to 10 years of project management experience with growth over time, including at least 5 years running complex, cross-functional programs.
• Proven ability to work independently and stay on top of timelines, milestones, risks and issue resolution.
• Strong problem-solving skills, with the judgment and persistence to take complex issues and risks to resolution.
• Solid understanding of service delivery models and experience adapting delivery to drive continuous improvement.
• Proven experience managing, tracking and forecasting budgets and finances for large or externally funded customer programs.
• Experience working with global solution providers and distributed teams.
• Strong leadership presence and the ability to influence senior executives and stakeholders across functions.
• Bachelor's degree required. PMP, PgMP, Prosci or Agile/Scrum certification preferred.
• Knowledge of real estate, professional services or service-based delivery environments is helpful.
• Expert in program leadership and governance, designing and running program-level governance and operating rhythms.
• Expert in executive communication, distilling cross-project data into decision-ready insight.
• Advanced in financial management, owning budgeting, forecasting and program profitability reporting.
• Expert in risk, issue and dependency management, driving items to closure with rigor.
• Advanced in stakeholder influence and negotiation, persuading executives and resolving conflict among senior stakeholders.
• Advanced in people leadership, coaching and developing PMs and Senior PMs and setting execution standards.
• Advanced in adapting to change, moving between structured and agile approaches as needs shift.
• Advanced in tools, using Smartsheet and Microsoft 365 well and applying AI-enabled tools for reporting and insight.

Conditions

Pay is $119,000.00 to $140,000.00 and depends on factors such as collective bargaining coverage, work location, local market rates, and your experience and qualifications.

Pay will never fall below the applicable minimum wage for this role.

Pay eligibility may vary based on location, hire date, hours worked, job type, business line and collective bargaining agreements.

Equal opportunity employer covering all protected groups, including protected veterans and people with disabilities.

Benefits

• Eligible employees can enroll in health, vision and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work.