Senior IT Service Engineer

Description

The company is Europe's largest e-pharmacy and is growing its IT environment as it moves toward cloud-based systems.

You will join the IT Service team in Sevenum and support office staff and IT operations at the company's largest logistics hub while helping keep the IT experience reliable across the business.

Responsibilities

• Act as a senior go-to contact for IT support, diagnosing and fixing complex hardware, software, system and network connectivity problems so colleagues get dependable help.
• Write technical documentation for the team and for users.
• Give hands-on support to staff in the European offices and at the Sevenum site, including its logistics hub, so that office and warehouse work runs smoothly with little disruption.
• Help the team adopt Microsoft Entra ID and Intune as the company moves to a more cloud-based setup, and help colleagues become comfortable with these tools.
• Help plan and roll out new software, systems and IT tools, lead technical initiatives, and find ways to make IT services more efficient.
• Work closely with IT Service colleagues and other technical teams, help resolve complex incidents, record solutions, and share your knowledge to keep improving IT support.

Requirements

• Vocational training in IT and at least 5 years of hands-on work in IT support, IT service operations, IT client operations, system administration or a similar technical role, ideally in an in-house IT setting.
• Solid practical experience with Windows, macOS, Microsoft 365 products, Active Directory and Entra ID, and endpoint management tools such as Microsoft Intune, plus a drive to work through complex technical problems.
• Ability to work independently, take ownership, and improve how things are done.
• Advantage: experience on IT projects, with PowerShell, or with ITIL-based service management.
• Beneficial: experience supporting IT in a logistics or warehouse environment.
• Confident spoken and written English.
• Highly desirable: German, which is widely spoken in the IT Service team and at the Sevenum site.
• Additional advantage: Dutch.
• Comfort sharing technical knowledge with colleagues at different skill levels in an international team.

Conditions

Based in Sevenum, supporting the company's offices across Europe and its logistics hub.

Benefits

• Training courses run in-house and with external partners for professional development.
• Regular team events and celebrations.
• Travel allowance for your daily commute, paid on top of your salary.
• 28 vacation days per year, plus a vacation pay of 8% of your annual gross salary, paid once per year on top of your salary.
• Several discounted employee sales per year at the Sevenum site, and 10% off the company's assortment for all employees.