Front Office Application Support – ETRM

Description

The company is seeking a senior-leaning support professional with deep knowledge of North American power markets, ERCOT experience preferred. This person will be the main technical and functional contact for traders, quants and risk teams during the Orchestrade Go Live, helping stabilise the platform through the migration and supporting time-critical trading in real time. The company wants someone self-directed, dependable and able to work calmly under pressure.

The role supports daily mark-to-market reporting, P&L validation and risk monitoring, including stress testing, for the US B2B Supply business. You will help publish the daily P&L on time and check that positions stay within risk limits and metrics. You will also manage the book structure across several legal entities and keep activity within risk mandates. Work includes estimating and modelling market inputs, validating forward and settlement curves, and producing data-driven reports. You will help improve front office and market risk processes for the Supply business and build reporting in Power BI.

The company is an international group helping clients with end-to-end Data & AI transformation, combining management consulting with technology expertise. It has over 6,000 employees across five continents and 2,500 Data & AI experts. Its Americas teams have over 30 years of experience helping business leaders in key industries improve performance and return on investment.

Responsibilities

• Give senior-level support to front office users, including traders and schedulers
• Keep the trade lifecycle stable, from trade capture through end-of-day processes
• Resolve complex technical and functional problems across the ETRM landscape
• Work with traders on pricing, market data, positions and real-time operational matters
• Check and validate P&L, risk exposures and position data
• Liaise with global development, QA, infrastructure and data teams
• Lead root cause analysis and put lasting fixes in place
• Write up processes, support procedures and good practice
• Mentor junior and mid-level support analysts and act as their escalation point
• Help prepare for Go Live and stabilise the platform afterwards

Requirements

• Three to 15 years of experience in front office support, trade support or application support in energy trading
• Solid technical base in SQL, Linux or Unix, and scripting in shell
• Ability to work under pressure in a fast-moving trading setting
• Strong communication skills and confidence speaking with senior trading staff
• Proven track record handling incidents, competing priorities and time-critical work
• Direct experience with Orchestrade
• Python experience
• Exposure to cloud platforms, AWS or Azure
• Experience supporting real-time trading, telemetry or scheduling workflows
• A plus: knowledge of North American power markets, with ERCOT preferred
• A plus: prior ETRM experience, such as Orchestrade, Endur, Allegro or RightAngle

Conditions

Both mid-level and senior-level candidates are considered

Benefits

• 401(k) retirement plan with company matching
• 15 paid vacation days per year at hire, rising to up to 27 based on seniority; unused annual vacation days are paid out in cash
• 8 paid holidays, 5 sick days and 2 personal days per year
• Company health, dental and vision insurance plans, plus an FSA
• Voluntary short-term and long-term disability cover
• Commuter and transit benefits