Senior Engineer - Operations

Description

The Operations Engineer plays a key role in our company by establishing, standardizing, and continuously improving the processes that turn customer orders into delivered solutions. This position partners with engineering, project management, manufacturing, and field teams to identify gaps, design scalable workflows, and implement the tools and standards that help us deliver consistently on quality, cost, and schedule. The Operations Engineer brings a technical understanding of our products and project lifecycle to ensure that processes are practical, adopted, and measurable.

Accountabilities:

Own the design, documentation, and rollout of operational processes and standard work across the project lifecycle, from proposal and estimation through engineering, build, testing, commissioning, and field support.

Assess current-state workflows, identify bottlenecks and sources of rework, and implement improvements using methods such as process mapping, root cause analysis, and Lean/Six Sigma principles.

Develop and maintain the company’s Technical Management Systems, engineering standards, templates, and checklists, ensuring they are accessible, current, and consistently applied.

Define and track key performance indicators (e.g., on-time delivery, margin performance, first-pass quality, cycle time) and report on forecasted versus actual performance to leaders.

Partner with project managers, engineers, and customers to gather requirements, resolve process-related issues, and communicate status and changes clearly.

Lead cross-functional teams in implementing new processes, including training, change management, and follow-up to confirm adoption.

Support and/ or Lead Engineering standardization across the manufacturers, including design, part numbering, naming.

Evaluate and recommend tools, software, and automation to improve efficiency and data visibility across operations.

Review engineering and manufacturing-level drawings (schematics, one-lines, general arrangements, shop drawings, and fabrication drawings) for completeness, accuracy, and conformance to customer specifications and company standards.

Perform other job-related duties as needed.

Requirements

• Bachelor’s degree in engineering (Electrical, Mechanical, Industrial, or related field) or equivalent practical experience.
• 7+ years of experience in engineering, operations, or manufacturing environments, with demonstrated experience building or improving processes.
• Proven ability to document, standardize, and implement processes that are adopted across teams.
• Strong understanding of project management practices and the ability to track technical, cost, and schedule baselines against actual performance.
• Experience working with metrics, dashboards, and data analysis to drive decisions and measure improvement.
• Familiarity with industry standards, codes, specifications, safety protocols, and quality management systems (e.g., ISO 9001, CSI MasterFormat).
• Strong communication and facilitation skills, with the ability to explain technical and process requirements clearly to diverse audiences.
• Ability to work effectively in fast-paced, high-pressure environments and to adapt quickly to new technologies and methods.
• Willingness to travel and occasionally work weekends or holidays to support customer commitments.
• Ability to perform physical tasks, such as climbing and carrying heavy loads, in industrial facilities and harsh environments.
• Preferred Qualifications:
• Lean, Six Sigma (Green or Black Belt), PMP, APM, or similar continuous improvement or project management certification.
• Experience with critical power or electrical infrastructure, such as generators, switchgear, UPS, and PDU equipment, or work in data center, utility, industrial, or healthcare environments.
• Experience supporting the full project lifecycle, from conceptual design through commissioning and field support.
• Experience with ERP, PLM, or project management software and process automation tools.
• PE license or EIT certification.
• Knowledge of reliability engineering practices and resilience strategies for critical infrastructure.
• Additional Information
• This position is primarily office-based, with occasional visits to manufacturing sites, project installations, or customer locations to support document review and resolve issues.
• Travel may be required to manufacturing spaces and client sites.
• Position may include walking for extended time inclusive of walking up and down stairs.
• 4 Days in office 1 Day WFH required.
• FLSA executive and professional positions paid on a salary basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays)
• This role will work in an office setting, however, frequent visits to the production floor are required to oversee operations, ensure compliance and safety standards, and engage staff.
• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.
• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.
• Lifting: Ability to lift and carry items up to twenty-five (25) pounds. All lifting should be done following OSHA standards.
• Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.
• MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Company Description
• Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.