Senior Engineer - Gas Turbine Product Service

Description

You will support gas turbines already installed at customer sites by solving Hot Gas Path problems, from daily troubleshooting and recommendations to in-depth root cause analyses with long-term effects on the company and its customers.

Responsibilities

• Resolve Hot Gas Path issues on installed gas turbines, working with commercial, design and customer teams to meet customer needs and business goals with accurate, high-quality, timely solutions.
• Carry out root cause analyses on field failures, applying engineering skills, experience and tools.
• Provide engineering support to field service teams during planned outages.
• Travel to customer sites for unplanned or forced outages and for customer technical review meetings.
• Write technical information letters that explain issues, risks and recommended fixes to gas turbine customers.
• Prepare technical presentations for customers and senior leadership, such as user conferences, webinars and technical reviews.
• Work with internal and external suppliers to find the most cost-effective solution that meets a customer request.
• Maintain working relationships with internal teams so customer requirements are understood and addressed.
• Support design and development teams as new products are introduced.
• Join Lean Action Workouts and lead Kaizen projects to improve Product Service processes.

Requirements

• Bachelor's degree in mechanical, aerospace or materials science engineering, or a related engineering field, from an accredited college or university.
• 8 years of experience designing, repairing, testing, manufacturing, operating or maintaining Hot Gas Path systems on gas turbines.
• Ability to travel globally to customer gas turbine sites and offices for root cause investigations, critical outage inspections and customer communications, typically less than 5% travel.
• Ability and willingness to work off-hours occasionally to resolve customer issues.
• Legally authorized to work in the United States for this opening.
• Desired: 10+ years of experience designing, repairing, manufacturing or maintaining Hot Gas Path systems on gas turbines.
• Desired: Track record of handling several tasks at once and driving projects to completion.
• Desired: Leadership that keeps the right engineering actions moving in adverse conditions.
• Desired: Clear communication with audiences from plant outage engineers to customer chief engineers and company executives, so each can understand and act.
• Desired: Team player with a global mindset who works well across different cultures.
• Desired: Customer support or customer-facing experience, anticipating needs and steering conversations productively.
• Desired: Self-starter who takes initiative and leads cross-functional projects.
• Desired: Drive to identify and implement continuous process improvements.
• Desired: Strong written and verbal communication skills.
• Desired: Team building skills, building relationships across the organization and energizing people through inclusion.
• Desired: Understanding of business objectives and the tasks needed to meet them.
• Desired: Project management skills.
• Desired: Calm under pressure in challenging, safety-related or high-cost situations, with the ability to build and communicate a step-by-step plan, earn agreement through technical depth and see it through.

Conditions

Pay range for US-based roles is $113,200.00 to $188,800.00, with a geographic differential of 110%, 120% or 130% of salary in certain areas, and pay may depend on experience, education and skill set.

Relocation assistance is offered.

Any offer is conditional on passing a drug screen, where applicable.

This posting will stay open for at least seven days after it was posted on October 13, 2026.

The company may terminate, amend, suspend, replace or modify its benefit plans at any time, no individual has a vested right to any benefit, and this does not create a contract of employment.

Benefits

• Discretionary annual bonus.
• Medical, dental, vision and prescription drug coverage.
• Access to a 24/7 nurse-based Health Coach and a confidential Employee Assistance Program offering assessment, counseling and referral.
• Tax-advantaged 401(k) with company matching and company retirement contributions, plus Fidelity resources and financial planning consultants.
• Tuition assistance, adoption assistance, paid parental leave, disability benefits and life insurance.
• 12 paid holidays and permissive time off.