Salesforce Developer

Description

The role keeps the Salesforce platform running, governed and improving. The platform supports Client Services, Onboarding, Sales, Marketing and Operations.

You will protect platform stability and security, support users, manage releases, and deliver enhancements that help the business grow and work more efficiently.

Responsibilities

• Run daily administration of Salesforce, including users, roles, profiles, permission sets and security controls.
• Maintain custom objects, fields, page layouts, validation rules, flows and approval processes.
• Watch platform health, data quality and performance.
• Handle access grants, removals and periodic access reviews.
• Give Level 2 and Level 3 support for incidents and service requests, and find root causes.
• Work with development, infrastructure and vendor teams to fix production issues within service level agreements and operational standards.
• Support releases, deployments and upgrades, including testing, change assessments, production checks, regression testing and post-release monitoring.
• Keep release documentation and deployment records up to date.
• Gather and analyse requirements with business stakeholders and turn them into scalable Salesforce solutions.
• Help deliver automation, workflow improvements and CRM enhancements, and guide end users with training where needed.
• Support audit, risk, compliance and governance work, including role reviews, recertification and security assessments.
• Maintain documentation, process maps and administration standards that follow company policy and Salesforce best practice.
• Find process improvements through Salesforce features and automation, support adoption of Salesforce AI and new platform capabilities, and contribute to the CRM roadmap.

Requirements

• Essential: proven experience as a Salesforce Administrator or CRM Engineer.
• Essential: strong knowledge of Salesforce security, data model and administration.
• Essential: experience with Salesforce Flow, reports, dashboards and automation tools.
• Essential: experience supporting business-critical applications in a complex enterprise.
• Essential: strong analytical and problem-solving skills.
• Essential: excellent stakeholder management and communication skills.
• Essential: experience working in Agile delivery teams.
• Essential: a degree in Information Technology, Computer Science, Business Systems or equivalent experience.
• Desirable: experience with Salesforce Service Cloud and Sales Cloud.
• Desirable: knowledge of Salesforce integrations and APIs.
• Desirable: exposure to DevOps, CI/CD, JIRA and ServiceNow.
• Desirable: experience supporting AI-enabled Salesforce features such as Agentforce or Einstein AI.
• Desirable: basic understanding of Apex and Lightning technologies.
• Preferred: Salesforce Certified Administrator.
• Preferred: Salesforce Advanced Administrator Certification.
• Preferred: Salesforce Business Analyst or Platform App Builder Certification.

Conditions

Career stage: Senior Associate.

Equal opportunity employer: applicants are considered without regard to race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, pregnancy, disability or any other protected basis, and reasonable accommodation is available for religious practices and mental health or physical disability needs.

Benefits

• Tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Sustainability work across the global business, and volunteering and fundraising through the company Foundation, which gives grants to community groups.