Quality Engineer & BI Specialist

Description

You will join a multinational Quality team covering cross-programme work for Customer Services. The team handles quality process management, integration of quality standards, change and quality culture, strategy and performance.

Your role links the team's work across functions and builds shared results across the business. It is split into two parts: 70% quality standard deployment and 30% digital leadership.

Responsibilities

• Quality standard deployment (70%): Set the strategy and short-term plan for rolling out quality standards in Customer Services.
• Lead the integration of quality standards into Customer Services as part of the quality initiative platform (Quality First at S Q1@S). Focus on problem-solving and prevention methods such as Practical Problem Solving (PPS), 5 Whys, Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA) and risk management.
• Roll out the company's latest problem-solving methodology. Act as the subject matter expert and single point of contact for Customer Services on problem solving, and deploy the problem-solving brick of the company's operating system (AOS).
• Adapt quality standards to Customer Services where useful.
• Work with central quality functions, the operating system (AOS) and the programmes.
• Improve business unit performance through hands-on coaching. Show the value of quality standards, raise awareness, and apply them with Customer Services where relevant.
• Drive a shift in mindset towards quality across Customer Services.
• Work with Process Quality Managers to embed quality into Customer Services processes.
• Digital leadership (30%): Manage the Skywise project folder for Quality Customer Services and Cross Programmes.
• Maintain and improve the following dashboards in Skywise, and own each one: External Audit & Findings - Customer Services, Internal Audit & Findings - Customer Services, SARI, PPS, and Tech Request 0-3M.
• Serve as Gemini ambassador and Skywise contact for Quality Customer Services and Cross Programmes.
• Contribute to, or lead, other activities in the team's cross-functional portfolio.

Requirements

• A diploma or master's degree in aerospace engineering, quality management or an equivalent qualification gained another way.
• Professional experience in quality management, Customer Services, or both.
• Working knowledge of quality methods such as Practical Problem Solving, 9S, Pareto, Five Whys, Ishikawa, lessons learned, benchmarking, FMEA, APQP and quality gates.
• Lean manufacturing knowledge and a grasp of business improvement basics.
• Analytical, systems-level thinking and a strategic outlook.
• Strong communication, stakeholder management and customer focus, including the ability to speak with a wide range of people, from front-line staff to senior leaders.
• Ability to set priorities and stay organised.
• Reliable, proactive, pragmatic, resilient and assertive, with a careful, accurate approach to work.
• Leadership skills, and the ability to persuade and influence others.
• Change and project management experience on cross-functional, multinational projects.
• Experience with Google Suite and AI tools.
• Fluent business English. French is desirable.

Conditions

Permanent contract, professional experience level, Digital job family.

Hybrid working, combining time on site with remote work.

The office is at Parque das Nações.

The company's Portugal entity employs this role.

Applicants must understand compliance risks and commit to acting with integrity, which supports the company's success, reputation and long-term growth.

The company welcomes applications from all backgrounds and is committed to equal opportunity.

Benefits

• Career paths within the company's core European countries or in other regions worldwide.
• A modern office at Parque das Nações with good public transport links.
• Flexible working arrangements that encourage new ideas.
• A motivated team that builds and shapes the GBS together.
• A structured onboarding programme.