Program Manager (Identity)

Description

The program manager reports to the Program Director and leads a large, global identity and access management (IDAM) operations and modernization contract for the Bureau of Diplomatic Technologies (DT) at the U.S. Department of State.

The role covers round-the-clock worldwide operations, modernization, security integration, service management and customer engagement in every region.

The company is a global technology and professional services firm serving major U.S. government, defense and intelligence agencies. It has 26,000 staff in more than 50 countries and works in AI, cloud, cyber and software development.

Responsibilities

• Own the contract end to end, keeping it aligned with DT and State Department priorities and delivering it well.
• Lead a large mixed workforce of IDAM architects, engineers and administrators, working alongside Tier 1 and Tier 2 service desk leaders.
• Oversee 24x7 IDAM operations worldwide, keeping systems highly available and reliable and responding quickly to incidents.
• Set and enforce SLAs, KPIs, SLOs and MTTR targets that fit diplomatic mission needs.
• Run consistent ITIL-aligned service management in every region, including change, incident and problem management.
• Push forward automation and the responsible use of AI to augment operations.
• Work closely with cybersecurity teams on POA&Ms, audit responses, continuous monitoring and ATO processes.
• Keep the program compliant with NIST RMF, FISMA and DT cybersecurity requirements.
• Support risk management, resilience planning and COOP/DR alignment for mission-critical systems.
• Manage resources and staffing across global operations.
• Help the Program Director with accurate forecasting, EVM compliance and cost-efficient delivery.
• Develop workforce skills, retention and succession plans.

Requirements

• 10+ years of related experience, including managing complex IT or network programs in global environments.
• 5+ years leading large, diverse teams.
• Proven delivery of large-scale, cloud-focused identity modernization.
• Strong background in ITIL-based service management.
• Ability to work effectively with senior federal executives, CO/CORs, GTMs and global stakeholders.
• Active Top Secret clearance.
• PMP certification.
• ITIL 4 Intermediate certification or equivalent.
• Agile or SAFe certification (SAFe SPC or ScrumMaster), or demonstrated lean agile experience.
• Bachelor's degree in IT, computer science, engineering, cybersecurity, a related technical field or business.
• Business, financial management and services management background.
• US citizenship required.
• Preferred: master's degree in a relevant field such as information systems, cybersecurity, engineering, public administration or business administration (MBA, MPA, MSIS, MSCS).
• Preferred: prior work supporting the Department of State, especially DT or global operations.
• Preferred: experience with OCONUS deployments, austere environments or high-risk posts.
• Preferred: familiarity with COOP/DR for global missions.
• Preferred: experience managing multi-contractor ecosystems.

Conditions

Based in Washington, DC, working onsite for 40 scheduled hours per week.

Travel of less than 10%.

Likely salary range of $140,821 to $190,523, set by experience, geographic location and possibly contract terms, and may fall outside this range. It is not a guarantee of pay.

Identity verification uses biometrics and AI. You must be on camera in virtual interviews, and the company may take your photo to verify identity. By proceeding, you authorize the use of your biometric data for verification and security.

The company is an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• Medical plan options, some with health savings accounts, plus dental and vision plans.
• 401(k) with pre- and post-tax contributions up to IRS limits and a company match.
• Flexible work weeks where possible and several paid leave types, including vacation, sick and personal time, holidays, parental, military, bereavement and jury duty leave.
• Disability cover (short- and long-term), life insurance, accident death and dismemberment cover, personal accident, critical illness and business travel accident insurance, provided or available.
• Wellness packages and regularly reviewed total rewards.
• An AI-powered career tool that suggests career steps and learning options.
• An internal mobility team to help with career goals.
• Competitive pay and paid time off.
• A military-friendly workplace.