Program Manager, REFS Technology

Description

You will lead a set of connected technology programs supporting Real Estate & Facility Services worldwide.

You turn REFS strategy into technology roadmaps, integrated plans and outcomes you can measure, coordinating the business, DDIT, architecture, security, procurement, finance, operations and external partners while keeping governance, budget control and clear reporting in place.

The aim is to make sure these linked initiatives create lasting business value, meet company standards and move into operations smoothly, including responsible use of AI, automation and robotics where they bring measurable operational benefit.

Responsibilities

• Shape multi-year REFS technology programs and roadmaps that match business priorities and DDIT strategy, turning them into concrete plans with measurable outcomes. Challenge risks, dependencies, scope and investment choices early.
• Run programs from demand and initiation through design, build, rollout, adoption, handover to operations and benefits tracking.
• Set up proportionate governance in line with DDIT and REFS standards, including phase gates, steering committees, decision forums and a reporting rhythm. Prepare executive status updates, decision papers, risk assessments, financial views and recommendations.
• Own program budgets, forecasts, spend control and variance management. Work with Finance and Procurement on sourcing, commercial models, SOWs, purchase requests and change controls. Tie every commercial commitment to defined deliverables, milestones, acceptance criteria and outcomes.
• Manage complex delivery involving strategic suppliers, system integrators, SaaS providers and local implementation partners. Hold them to contract terms, quality, dates, risks, dependencies and recovery actions, and fold their plans into the master plan and readiness and governance checks.
• Serve as the senior link between REFS leadership, DDIT domains, regional and site stakeholders and external partners. Drive alignment, change management, communications, training and adoption.
• Make sure solutions meet enterprise architecture, cybersecurity, privacy, quality, regulatory and service management requirements. Find and resolve cross-platform, integration, data, infrastructure, security and site readiness issues early. Before go-live, define operational ownership, support models, documentation, service acceptance and hypercare.
• Find practical AI, intelligent automation and robotics opportunities across workplace, facilities, protective security, capital projects and building operations. Lead pilots and scaled rollouts with clear success measures, human oversight and named operational owners. Check each solution for architecture, security, privacy, data, safety, regulatory, ethical and service management needs before deployment. Assess vendors and new technologies on business value, integration feasibility, scalability, risk and total cost of ownership.

Requirements

• You have 10+ years of project and program management in global, multi-country, matrixed and regulated settings.
• You have been accountable for large cross-functional programs spanning multiple projects, vendors, regions and senior executives, including complex multi-year, multi-country technology programs.
• You have managed program finances, contracts, suppliers, risks, dependencies and governance.
• You have taken enterprise technology capabilities from strategy and demand through deployment to operational handover.
• You hold a degree in IT, engineering, business or a related field, or have equivalent work experience.
• You communicate clearly and manage stakeholders well, turning technical complexity into business impact.
• You understand technology for real estate, facilities, workplace, protective security, capital projects and building operations, and can link business processes to enterprise platforms, integrations, infrastructure, data and digital workplace tools.
• Skills in change management, communication, leadership, negotiation, problem solving, project management, project planning, project risk management, project team management, stakeholder engagement and strategy development.
• Desirable: experience in real estate, facilities, workplace, protective security, capital projects, IWMS, ERP, ServiceNow, smart buildings or related enterprise platforms.
• Desirable: experience in pharmaceutical, life sciences or other highly regulated industries.
• Desirable: experience delivering AI, automation, computer vision, autonomous systems or robotics in enterprise or operational settings.
• Desirable: knowledge of AI, machine learning, intelligent automation, computer vision and robotics use cases relevant to REFS operations.
• Desirable: PMP, PgMP, PRINCE2, MSP, Agile, SAFe or an equivalent program or project management certification.

Conditions

Expected annual base salary range: €57,900.00 to €107,500.00.

Internal title: Associate Director - Program Manager, REFS Technology.

Based in Barcelona. Relocation support is not offered, so apply only if this location is accessible to you.

Flexible and hybrid working is offered where possible.

Base pay is set on gender-neutral factors such as relevant skills, competencies and experience, under the company pay setting policy, and is reviewed periodically after you join.

Pay and benefits vary by country and follow local law and any applicable collective bargaining agreements. Full details of your compensation package, based on your location and employing entity, are shared during the application process.

The company is committed to an inclusive workplace and teams that reflect the patients and communities it serves.

Benefits

• You may be eligible for a performance-based bonus, depending on performance parameters.
• Benefits in kind include insurance plans, retirement plans, wellbeing resources and global recognition programs.
• Minimum 14 weeks of paid parental leave.