Program Management Operations Specialist

Description

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies.

Join us and help push the boundaries of what can be built.

Purpose

We are seeking a highly motivated, analytical, and collaborative Program Management Operations Specialist to support our Aerospace & Defense customer business. You will help drive operational visibility, accurate forecasting, and informed business decisions by connecting customer demand, revenue, awards, workforce capacity, and headcount planning.

The ideal candidate is someone who is comfortable working with business data and forecasting tools, understands how operational inputs translate into business outcomes, and can effectively collaborate across Finance, Sales, Program Management, Operations, Engineering, and People teams. This person will play an important role in ensuring that forecasts and business data are accurate, timely, and actionable.

We are looking for someone with a winning spirit - a person who takes ownership, asks questions, solves problems, builds strong relationships, and is motivated to help the business and its teams succeed.

Responsibilities

• Support business operations planning, forecasting, and reporting for Aerospace & Defense customers and programs.
• Maintain and analyze business awards, revenue forecasts, pipeline, bookings, and related operational data using established business planning and forecasting tools.
• Partner with cross-functional teams to gather, validate, and maintain accurate business inputs and assumptions.
• Analyze how customer demand, awards, revenue, program timing, and other business inputs translate into headcount requirements and people capacity needs.
• Help develop and maintain capacity and workforce forecasts that support business growth and operational planning.
• Monitor forecast inputs and outputs, identify inconsistencies or gaps, and work with the appropriate teams to resolve data issues.
• Collaborate closely with Finance, Sales, Program Management, Operations, Engineering, HR/People, and other stakeholders to ensure alignment across forecasts.
• Help establish and maintain processes that improve forecast accuracy, data quality, and operational visibility.
• Track changes to business assumptions and communicate their potential impact on revenue, capacity, headcount, and resource planning.
• Prepare clear reporting, analysis, and presentations for business leaders and stakeholders.
• Identify trends, risks, and opportunities within the data and proactively communicate findings.
• Support recurring business reviews, planning cycles, and ad hoc analyses as business needs arise.
• Continuously look for ways to simplify processes, improve data integrity, and make business planning more efficient.
• Basic Qualifications
• Ability to lawfully access information and technology that is subject to US export controls
• Experience in business operations, financial/business planning, forecasting, capacity planning, program operations, or a related discipline.
• Strong analytical and problem-solving skills with the ability to work comfortably with business data.
• Experience working with revenue forecasts, business awards, bookings, pipeline, workforce planning, or similar operational metrics.
• Strong Excel skills and the ability to learn and effectively use business planning, forecasting, reporting, or ERP tools.
• Experience with work on the Jira platform (managing user access, maintaining workflows, developing dashboards and reports, troubleshooting technical issues, and ensuring Jira is aligned with organizational processes and operational needs)
• Ability to understand relationships between business demand, revenue, workload, staffing, and capacity.
• Strong communication and interpersonal skills, with the ability to work effectively across multiple teams and organizational levels.
• Highly organized with strong attention to detail and a commitment to data accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfortable challenging assumptions, asking questions, and driving issues to resolution.
• Preferred Qualifications
• Experience supporting Aerospace & Defense customers, programs, or government contracting environments.
• Familiarity with workforce/headcount planning and capacity models.
• Experience with business intelligence, forecasting, ERP, CRM, or financial planning tools.
• Experience translating business forecasts into operational or resource requirements.
• Understanding of program management, customer contracts, or long-cycle customer demand.
• Experience working in a matrixed, cross-functional organization.
• Work Environment
• Hybrid

Conditions

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at level S03 as evaluated through our interview process.

Specialist III / S03: $100,940 - $138,790

$100,940 - $138,790 USD

Benefits

• Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
• Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
• Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
• Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
• Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.