Product Support Engineer (m/f/d) GIRMS

Description

The company builds high-end measurement and analysis instruments, mass spectrometers used in research and science worldwide, from its research, development and production site in Bremen, which has about 500 employees.

Its Life Sciences MS, Inorganic MS and Trace Elemental Analysis products are among the leading ones in their markets.

This is a Technical Support Specialist III role in the Technical Support team, covering the Gas Isotope Ratio Mass Spectrometry (GIRMS) line: Delta Q, 253 Plus, Orbitrap Isora and Isora Pro, and their peripherals.

You would work with customers and Field Service Engineers worldwide to help them get more from their analytical systems, using remote diagnostic tools.

It is a temporary role for 15 months, covering a maternity leave, with an expected start in late 2026.

Responsibilities

• Give expert technical support on GIRMS products, working with customers, Field Service Engineers and internal factory departments.
• Diagnose and follow up on technical faults on the Delta Q and Orbitrap Isora/Isora Pro mass spectrometers.
• Support Field Service Engineers during installations, repairs and maintenance.
• Work closely with the Field Service Organization on a range of matters.
• Support software updates across all regions.
• Prepare training courses and materials, and deliver training to Field Service Engineers.
• Create, update and publish Factory Communication documents on the Factory Product Support website.
• Pass field problems to the Quality, R&D and Parts & Repair departments, and help put the resulting fixes into practice in the field.

Requirements

• A graduate-level qualification or equivalent vocational experience in electronics, science and/or physics.
• Experience troubleshooting electronic systems (advantage).
• An electronic engineering degree (advantage).
• Hands-on experience with Orbitrap and GIRMS mass spectrometers (advantage).
• Experience delivering training or workshops (advantage).
• A customer focus and a solid grasp of commercial matters.
• A proactive, organized way of working and a real interest in self-study and systematic methods.
• The ability to grasp problems quickly and work methodically toward solutions.
• Good working knowledge of Microsoft Office applications.
• Excellent written and spoken English.
• The ability to work alone as well as within a team.
• Strong analytical and diagnostic skills with complex scientific instruments and software.
• Willingness to travel up to 10% of your time.

Conditions

The role is temporary, for 15 months, with a standard Monday to Friday schedule.

The work is based in an office.

Travel of up to 10% of your time is expected.

The company values diverse experiences, backgrounds and perspectives.

Benefits

• Competitive pay with an annual incentive bonus.
• Healthcare and a range of other employee benefits.
• Career and development prospects at an established, forward-thinking organization.