IT Support Specialist II

Description

The company builds space stations and related infrastructure using an incremental, hardware-focused approach that keeps costs low.

Its multi-module station is being developed to keep people working in orbit for America and its allies, supporting microgravity research, manufacturing, and a wider space economy for government, business, and private customers.

A 2025 test mission made the company the only commercial space station company to fly and operate its own spacecraft. Its first station is expected to be the world's first commercial space station when it launches in 2027, with more modules to follow. The company has also introduced a high-power satellite line built on its station components and the lessons of that mission.

The company is based in Long Beach, California, has more than 1,000 employees and over $1 billion in private capital, and has built the facilities needed for America's next station. Future plans include habitats and systems for the Moon and Mars, stations for government partners, and other crewed systems.

This role provides day-to-day technical support to the company's internal staff and keeps systems running smoothly. You will report to the Manager, IT, and be the first contact for users with technical problems, solving them quickly and well through troubleshooting, problem solving, and strong customer service.

Responsibilities

• Act as the first point of contact for staff with technical problems and resolve them to the user's satisfaction.
• Provide help desk support.
• Maintain and support company devices, including laptops, desktops, tablets, mobile phones, and other network-enabled equipment.
• Handle incidents in an ITSM system such as Jira SM or ZenDesk, meeting SLA performance targets.
• Troubleshoot Windows 10 and 11 systems.
• Troubleshoot macOS systems.
• Replace hard drives, memory, and other computer components.
• Carry out timely hardware and software upgrades on workstations as needed.
• Manage onboarding and offboarding of users.
• Support multiple locations.
• Install and move equipment weighing up to 50 lbs.

Requirements

• At least 2 years of experience in IT.
• Proven experience with ITSM tools.
• Strong problem-solving skills, with the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Demonstrated ability to resolve difficult technical issues with limited information.
• Some understanding of Active Directory or LDAP.
• Preferred: experience in a manufacturing environment.
• Preferred: prior experience working at a startup.
• Preferred: familiarity with aerospace industry regulations and standards for IT and data.

Conditions

Pay range: $24.52 to $39.90 USD.

Base pay depends on job-related knowledge, education, skills, experience, business needs, and market demand.

Level and pay are set by the selected candidate's experience and demonstrated capability, and applicants across all experience levels are welcome.

Full-time, non-exempt, in-person position at the Long Beach location.

Benefits

• Company equity for full-time employees.
• Medical, dental, and vision coverage for employees and dependents.
• Generous paid time off: up to 20+ days of vacation for exempt staff and up to 10+ days for non-exempt staff, with unused vacation cashable annually.
• Paid parental leave.
• Short- and long-term disability insurance and life insurance.
• 401(k) retirement plan.
• ClassPass credits and personalized mental healthcare through Spring Health.
• Other discounts and perks.
• Free snacks, drip coffee with onsite barista, cold drinks, and dinner, with lunch subsidized.