Product Manager

Description

The company turns drug and medical device data into knowledge used by hospitals, most U.S. health plans, retail pharmacies, pharmacy benefit managers, and health care decision-makers worldwide.

As an individual contributor, you will manage and grow software, platform, and data products in the company's portfolio, working with information system developers and healthcare institution customers to turn new ideas into tools that help improve human health.

You will work with product leadership, engineering, clinical, marketing, sales, customer success, finance, and outside customers to set priorities and ship products that deliver measurable value to healthcare organizations, clinicians, software developers, and technology partners.

The role suits a hands-on product manager with healthcare technology background, sound business judgment, technical fluency, and customer empathy, who can also apply AI responsibly to improve product workflows, customer insights, and future capabilities.

Responsibilities

• Own the roadmap, backlog priorities, and full lifecycle for your assigned product areas.
• Set product goals, customer needs, business objectives, requirements, and success metrics, and communicate them clearly.
• Run market research, customer discovery, competitive analysis, and trend reviews to find product opportunities and unmet needs.
• Turn market, customer, clinical, technical, and business input into product requirements, user stories, acceptance criteria, and release priorities.
• Work with software engineering, clinical, UX, QA, security, compliance, and other teams to guide work from discovery through launch.
• Recommend priorities by weighing customer value, market opportunity, revenue impact, clinical quality, technical feasibility, regulatory factors, and strategic fit.
• Build business cases for new products, enhancements, and investments with finance and business stakeholders.
• Support go-to-market work with marketing, sales, customer success, and training teams on launch plans, positioning, sales enablement, and customer communications.
• Build relationships with customers, prospects, partners, and internal stakeholders to shape the roadmap and drive adoption.
• Review product performance, customer feedback, usage data, and market signals to drive ongoing improvement.
• Act as subject matter expert for your products, presenting to customers, training internal staff, and supporting key accounts.
• Find ways to make products more scalable, usable, and interoperable, and more valuable across healthcare technology ecosystems.
• Influence cross-functional teams through data, customer insight, product knowledge, and clear communication.
• Use AI tools responsibly for discovery, customer research, competitive analysis, requirements, workflow analysis, documentation, and stakeholder communication, applying privacy awareness and critical review.
• Write effective prompts and use AI-assisted analysis to work faster and make better decisions.
• Check AI output for accuracy, completeness, bias, hidden assumptions, fabricated content, and business relevance.
• Understand core AI concepts such as generative AI, large language models, natural language processing, automation, model limits, and human review.
• Judge potential AI-enabled product ideas on customer value, feasibility, risk, compliance, clinical quality, and operational impact.
• Apply privacy, security, regulatory, and data governance standards whenever you use AI, especially with healthcare and clinical data.
• Work with technical, clinical, compliance, and security teams to assess responsible AI use cases in products and product management workflows.
• Keep up with AI trends affecting healthcare technology, clinical decision support, interoperability, developer platforms, and product management.

Requirements

• Translate complex customer, clinical, technical, and business needs into actionable requirements and roadmap recommendations.
• Show strong analytical, communication, presentation, and decision-making skills.
• Be comfortable working with software platforms, APIs, SDKs, cloud applications, data integrations, or developer tools.
• Influence cross-functional teams without direct authority.
• Take strong ownership and accountability for your product.
• Think strategically, linking market needs, customer problems, and business outcomes.
• Make sound product judgment calls and prioritization tradeoffs.
• Organize and plan well, handling several initiatives at once.
• Bring a customer-centric mindset and curiosity about healthcare workflows, clinical decision support, and emerging technology.
• Collaborate well across product, engineering, clinical, sales, marketing, customer success, finance, and compliance.
• Balance innovation, clinical quality, technical feasibility, regulatory considerations, and business value.
• Keep a growth mindset and keep learning new technologies, including AI-enabled product management practices.
• Have 3+ years of product management, product ownership, business analysis, or related software product experience, ideally in healthcare technology, health information technology, clinical data, integrated drug information, pharmacy systems, medical device information technology, or related software.
• Have managed product roadmaps, defined product requirements, prioritized enhancements, and supported software products through launch and post-launch optimization.
• Understand software product development and Agile methods, and have worked with engineering, QA, clinical, and business stakeholders.
• Hold a bachelor's degree in computer science, information systems, healthcare informatics, business, life sciences, or a related field, or have equivalent practical experience.
• Be able to travel periodically to customer sites, industry events, and company meetings in the United States and Canada.
• Preferred: experience in integrated drug information, clinical decision support, EHR workflows, pharmacy systems, healthcare interoperability, or regulated healthcare environments.
• Preferred: experience with technical products such as APIs, SDKs, cloud platforms, data services, or enterprise software integrations.
• Preferred: experience building business cases, product positioning, launch plans, customer-facing materials, or sales enablement content.
• Preferred: experience working directly with enterprise healthcare customers, software vendors, channel partners, or strategic accounts.
• Preferred: an MBA, graduate degree, product management certification, healthcare informatics training, or equivalent advanced experience.
• Preferred: experience using AI-enabled productivity, analytics, research, or product management tools in a professional setting.
• Preferred: understanding of responsible AI principles, including transparency, privacy, bias mitigation, explainability, human oversight, and appropriate use of sensitive healthcare data.

Conditions

Hybrid role based in the San Francisco, CA or Carmel, IN office, with on-site work at least three days per week.

Base salary range is $98,000 - $165,000 USD, the company's good-faith estimate for this location at the time of posting.

Final pay depends on permissible, non-discriminatory factors such as skills, experience, training, certifications, education, location, and market conditions.

Benefits

• Eligible for a competitive benefits package including medical, dental, vision, life, and disability insurance, a 401(k) plan, a flexible spending account, paid holidays, paid time off, an employee assistance program, and other company benefits.