Product Manager (Applied AI)

Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

Paid holidays and flexible, take-it-as-you-need-it paid time off

Equity in a rapidly growing startup backed by top-tier VCs

Monthly tech reimbursements

A culture built on innovation that values big ideas, no matter where they come from

Role Overview

HCP is hiring Applied AI Product Managers, with opportunities ranging from Senior to Principal level. While the responsibilities and focus of these roles are established, we welcome candidates with varying levels of experience and expertise. Final title and leveling are determined through the interview process based on each candidate's skills, experience, and demonstrated impact.

As a Product Manager, Applied AI, you shape how home service professionals (our Pros) use artificial intelligence to get meaningful work done. You own the development of intuitive, reliable AI-powered experiences that simplify complex workflows and help Pros run their businesses more effectively. Your work spans conversational AI, intelligent agents, and the shared capabilities that connect AI to real-world business tasks.

You bring a combination of strong product judgment, technical fluency, and hands-on execution. You are comfortable taking an idea from customer problem to working prototype, shipped product, and measurable business impact. Whether your expertise lies in conversational AI, AI agents, or both, you understand how to translate emerging AI capabilities into practical solutions that deliver value for customers.

As an individual contributor, you collaborate across product domains and partner closely with Product, Engineering, and Design teams to create cohesive AI experiences. You balance reusable capabilities with the unique needs, preferences, and workflows of different businesses while navigating complex product and technical decisions. You operate comfortably between strategic priorities and hands-on problem-solving, with opportunities to influence broader product direction and organizational impact based on your experience and expertise.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Their success is our success.

What you do each day:

Define and influence product direction and priorities for applied AI experiences based on Pro workflows, customer research, product insights, emerging AI capabilities, and business goals

Own AI-powered product experiences from discovery and prototyping through launch, measurement, and continuous improvement, ensuring meaningful customer and business outcomes

Design and develop experiences across conversational interfaces, intelligent agents, workflow logic, tools, and integrations, partnering closely with Engineering and Design to bring ideas to life

Create working prototypes and contribute directly to product implementation when appropriate, using hands-on experimentation to validate ideas and accelerate execution

Develop reusable AI capabilities that adapt to different business contexts, preferences, permissions, and workflows while maintaining consistent and intuitive user experiences

Partner with Product Managers and domain teams across HCP to translate domain-specific workflows and agent capabilities into cohesive conversational and AI-powered experiences, establishing alignment and clear ownership across teams

Establish intuitive and trustworthy AI interactions, including context management, appropriate autonomy, user confirmations, transparent actions, human handoffs, and recovery from errors or uncertainty

Collaborate with Engineering and domain teams to establish product requirements and quality standards for AI behavior, evaluations, reliability, latency, cost, and safety while supporting accountability for domain-specific outcomes

Measure product effectiveness through customer adoption, task completion, interaction quality, workflow efficiency, and business impact, using quantitative and qualitative insights to guide improvements

Evaluate emerging AI models, technologies, and product patterns to identify opportunities that improve the Pro experience, while sharing expertise and influencing product practices and decisions across teams

Requirements

• Experience owning and delivering complex, customer-facing software products from discovery through launch and continuous improvement
• Demonstrated experience developing and shipping AI-powered products, including conversational AI, AI agents, workflow automation, or similarly complex AI applications
• Hands-on experience developing functional prototypes or translating technical concepts into working product experiences, with the ability to collaborate closely with Engineering on integrations and technical tradeoffs
• Understanding of large language models (LLMs), including their capabilities, limitations, behavior design, evaluation methods, and practical applications
• Experience developing configurable products or reusable capabilities that support diverse customer needs, business rules, permissions, and workflows
• Experience influencing cross-functional product decisions, aligning stakeholders, and translating customer insights and product data into measurable business outcomes
• Knowledge of product strategy, agile development methodologies, user experience (UX) best practices, and data-driven product decision-making
• Experience leveraging AI tools and automation to improve workflows, execution efficiency, product quality, or team outcomes
• Bachelor's degree in a related field or equivalent work experience
• What will help you succeed:
• Strong product judgment with the ability to balance customer needs, technical feasibility, and business impact
• A hands-on, experimental approach to problem-solving, with a willingness to prototype, test ideas, and continuously refine solutions
• Ability to influence and align cross-functional teams without direct authority, navigating competing priorities and complex organizational dependencies
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into clear product decisions and priorities
• Strong interaction design instincts and a passion for creating intuitive, transparent, and trustworthy AI experiences
• Intellectual curiosity and enthusiasm for exploring emerging AI technologies and translating new capabilities into meaningful customer value
• A multi-dimensional background demonstrated through cross-functional interests, self-directed exploration, or depth of specialized mastery
• Personal resilience to learn from scratch, adapt to changing priorities, and successfully thrive in ambiguity

Conditions

This role is open to candidates and the expected salary range for this role will depend on the level.

Senior Product Manager I (5-8 YOE)= $141,680 - $180,320 + Equity

Senior Product Manager II (8-10 YOE) = $156,024 - $198,576 + Equity

Senior Staff Product Manager = (10 + YOE) $165,528 - $210,672 + Equity

Principal Product Management = (12 + YOE) $175,780-$222,000 + Equity

The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. LI-Remote