Principal Solution Architect - ServiceNow

Description

The company is hiring Enterprise Architects for a post-sales group that earns the trust of technical leaders at its largest customers by building cross-functional strategies and solutions.

The team acts as technical lead on customers' most complex solutions, drawing on best practice and industry standards to design best-in-class architectures that help customers realize the value they need.

The role centers on explaining why the company's solutions run on one cloud platform with a single user interface, one code base and one data model.

The team works with customers, partners and the company's sales staff.

Responsibilities

• Meet with customer executives to find pain points and chances to create value, then turn them into solutions the company can deliver.
• Help customers, colleagues and partners see what the platform can do and where the future of work is heading.
• Lead architecture and design work showing how the company meets the needs of strategic customers in areas such as IT transformation, digital products and services, platform as a service, enterprise service management, and co-building industry-specific solutions.
• Learn each customer's business strategy and explain how the company can add value, fitting into their current and future technology estate.
• Understand the detailed architecture of the platform and explain it at different levels of depth.
• Apply architecture development methods, modelling approaches and integration patterns.
• Build and keep relationships across a customer's organization, from enterprise and domain architects to directors, vice presidents and C-level executives, through every stage of their journey.
• Share ideas with the company's internal business units.
• Identify, lead and contribute to best practices, white papers and workshops.

Requirements

• Experience using AI in work processes, decisions or problem-solving, such as AI tools, workflow automation, analysis of AI-driven insights, or assessing AI's effect on a function or industry.
• A genuine drive to build business relationships and turn complex ideas into persuasive customer proposals.
• Creative, results-focused thinking and strong problem-solving skills.
• The judgment to set priorities, take calculated bets at the right moment, and put effort into the areas that matter most.
• A willingness to get hands-on alongside customers, colleagues and partners to deliver faster and better work.
• 15 or more years of success persuading senior technology leaders to drive change in a pre-sales, customer or delivery role.
• A record of leading diverse teams toward demanding goals and using internal networks to get work done.
• A track record of using Human Centered Design techniques to understand a customer's current state and define a future vision.
• Experience designing, implementing and managing advanced architectures within an application domain, integrating several systems or platforms.
• A proven record in enterprise or application architecture, or in pre-sales at a software vendor, large enterprise or professional services firm.
• Familiarity with architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN and TM Forum.
• A solid grasp of architecture principles for cloud platforms, including SaaS, PaaS, multi-tenancy and automation.
• Experience across several technical domains, such as application, data, DevOps, AI/ML, integration, big data, mobility and analytics.
• Curiosity about current and emerging technologies and a drive to create new solutions from them.
• Experience presenting architecture concepts, designs and goals to technology leaders and partners.

Conditions

Base pay for this role in this location is $100,000-$200,000, and the figure is a guideline; the actual amount depends on qualifications, skill level, competencies and work location.

Sales positions generally include a competitive On Target Earnings incentive structure.

Pay depends on the geographic location of the role and may change with work location.

Work persona (flexible, remote or required in office) is set by the nature of the work and the assigned location. The company may use a third-party service to check the distance between your home and the nearest office.

Benefits

• Equity, where applicable, plus variable or incentive compensation.
• Health plans, including flexible spending accounts.
• Employee stock purchase plan.
• Matching donations.
• Flexible time away and family leave programs.