Principal Product Manager, AI Agents & MCP

Description

The company is an AI analytics platform used by more than 5,200 customers to build better products and digital experiences.

Its AI agents are built into the platform so teams can analyze, test and improve user experiences more quickly.

The agentic team owns the company's AI agent strategy. It has shipped a global agent, custom agents and an MCP surface, and it keeps releasing new products at pace.

The team is small and works fast, valuing curiosity, autonomy and close cross-functional work. It iterates rapidly and revises its approach as models and underlying technology change.

This is the product lead role for the whole area. You would set strategy and vision, lead design and engineering, and act as the company's voice on agentic products.

Success means a clear agent and MCP strategy that leadership and the field teams can explain consistently, higher adoption of current agents and MCP features alongside new agentic products for emerging needs, and broad MCP use in customer workflows beyond the platform's interface.

The company's values are humility, ownership, a growth mindset and customer focus.

Responsibilities

• Set the direction for the agent and MCP products over the next 12 to 24 months and decide the priorities that will shape investment.
• Define the product vision for how agents help customers reach insights sooner, decide with more confidence and take the right actions to improve their products.
• Extend MCP so customers can use the platform from a coding agent, a CLI or an IDE, not only the web interface.
• Build the evals, quality standards and feedback loops needed to show customer value and improve the agent experience.
• Speak with customers regularly to learn their workflows and find new agent use cases.
• Work closely with the field organization so they can position, demonstrate and support the agent products well.
• Act as a thought leader, setting best practices internally and for customers.

Requirements

• At least 7 years of product management experience, including taking 0-to-1 products from concept to shipped release.
• Over 3 years building AI or ML products, with recent hands-on work on agentic products.
• Up-to-date knowledge of LLM trends, models and tools, including context management, latency, eval methods and common failure modes.
• Experience building systems that show whether a probabilistic product is improving over time.
• A track record of running complex initiatives closely with engineering and design.
• Comfort with ambiguity and fast change, and with a roadmap that shifts as the technology does.
• A history of setting ambitious goals and reaching them through clear strategy, disciplined execution and teamwork.
• Overall experience of 8+ years.

Conditions

Colorado: $237,000 - $356,000 total target cash, including bonus or commission.

New York City: $265,000 - $398,000 total target cash, including bonus or commission.

San Francisco Bay Area, California: $265,000 - $398,000 total target cash, including bonus or commission.

California outside the San Francisco Bay Area: $237,000 - $356,000 total target cash, including bonus or commission.

Washington state: $237,000 - $356,000 total target cash, including bonus or commission.

Washington state hires also get unlimited PTO, 10 to 13 holidays a year (the number varies), medical, dental and vision PPO and CDHP plans, and a company-sponsored 401(k).

The role is eligible for equity, benefits and other forms of compensation.

The company is headquartered in San Francisco, with offices in New York, Vancouver, Amsterdam, London, Paris, Singapore and Tokyo, and employees around the world.

For San Francisco roles, the company will consider qualified applicants with arrest and conviction records, as required by the San Francisco Fair Chance Ordinance.

Equal opportunity applies to every applicant, regardless of protected characteristics.

Only US citizens or visa holders may apply.

Benefits

• Medical, dental and vision insurance, with 100% of employee premiums paid by the employer on select plans.
• 401(k) with an employer match of up to 1% of eligible pay each pay period, capped at $2,000 a year.
• Flexible time off and paid holidays.
• Stipends for wellness (monthly), commuter transit or parking (monthly), learning and development (quarterly) and home office equipment for new hires, plus other spending options.
• 12 weeks of paid parental leave, fertility, adoption and surrogacy support through Carrot, and back-up child care.
• No-cost access to Modern Health coaching and therapy sessions.
• Employee Stock Purchase Program.
• Mentorship, management training and wellness programs.
• A charitable giving grant and paid volunteer time off.