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ServiceNow

Partner Technical Architect

  • Office
  • 6+ years

Salary

$134,250 - 221,550/ year

Description

The company is hiring a partner technology architect to be the main strategy contact for its global and strategic regional partners.

The role combines pre-sales technical work, business development, solution strategy and AI-first adoption. You work alongside partner executives in an advisory capacity, with industry-focused architecture and go-to-market leadership owned by one person.

Your goal is to help partners turn platform, AI and industry knowledge into repeatable offerings they can build, scale and sell.

Pre-sales technical work remains the core of the job as strategy and co-innovation grow. It covers discovery, demos, proof-of-concept leadership and architecture checks that speed up partner-led customer deals.

The role does not include platform configuration, development or solution delivery, managing commercial contracts, pricing or financial programs, or replacing deep technical and implementation specialists, whom you work with for depth. Day-to-day partner relationship management sits with Partner Management, which you coordinate with.

Responsibilities

  • Act as the dedicated strategic counterpart for assigned partner organizations, from pre-sales technical work through co-innovation and business growth advice.
  • Build trusted relationships with partner executives and practice leaders as their main strategic contact.
  • Lead joint business planning to line up partner investment, industry focus and go-to-market priorities across every route to market.
  • Advise partners on growing their practices, choosing specializations and getting ready for AI-enabled offerings.
  • Shape partner-sourced and partner-influenced pipeline through offer-led strategy and ways to stand out.
  • Run or support technical discovery, executive briefings and solution demos that show platform value and speed up partner-led deals.
  • Help partners tie their offerings to high-value industry workflows and customer results.
  • Turn platform and AI capabilities into scalable partner solutions at concept and architecture level.
  • Stay fluent in enterprise workflows across CRM, IT, Security and Business Services.
  • Design and lead partner proofs of concept and joint demos that show business value, technical feasibility and competitive edge.
  • Provide technical escalation support on critical partner opportunities at key deal milestones.
  • Champion AI-first design, including intelligent workflows, automation and agent-based use cases.
  • Coordinate partner work with Partner Solution Architects and domain advisors in AI, CRM, and Security & Risk.
  • Move partner offerings from concept to validation to scalable sale.
  • Encourage responsible, enterprise-ready AI adoption that fits governance and trust standards.
  • Link solution strategy to measurable outcomes such as efficiency, growth, ROI and time-to-value.
  • Support executive conversations with clear value stories built on outcomes.
  • Coordinate internal specialist teams so partners get one joined-up experience rather than scattered contacts.

Requirements

  • 8+ years in pre-sales solution consulting, partner strategy, enterprise technology advisory or a similar role, with a record of leading technical discovery, demos and partner engagements.
  • Direct experience working with partners, system integrators, hyperscalers or technology alliances.
  • Strong executive presence and the ability to influence senior partner leaders at VP level and above.
  • Ability to connect business strategy, industry context and technology into practical partner growth plans.
  • Experience shaping or scaling partner practices, offerings or go-to-market approaches.
  • Solid grasp of enterprise platforms and workflow-based solutions at concept and architecture level.
  • Working knowledge of AI use cases, automation patterns and data-driven workflows.
  • Deep familiarity with at least one industry vertical, such as Financial Services, Healthcare, Manufacturing or Public Sector.
  • Experience using AI in work processes, decisions or problem-solving, or thinking critically about how to do so.
  • Preferred & Standout Experience:
  • Hands-on experience with the company's own platform and its AI capabilities, including generative assistants and AI agents.
  • Background in management consulting, strategy advisory or partner business development.
  • Platform certifications such as CSA, CIS or architecture certifications.
  • Experience across several partner routes to market: C&I, MSP, Reseller, Hyperscaler and Build.
  • Familiarity with competing platforms and the ability to explain how the company differs.

Conditions

Travel up to 50% for partner, customer and company activities.

Work persona (flexible, remote or required in office) is assigned based on the type of work and work location. The company may check the distance between your home and its nearest office using a third-party service.

Base pay is $134,250 to $221,550. This is a guideline only, and total pay depends on qualifications, skill level, competencies and work location.

Equity is offered where applicable, along with variable or incentive compensation. Sales roles generally include an On Target Earnings (OTE) incentive structure.

Compensation depends on the geographic location of the role and may change based on work location.

Benefits

  • Health plans, including flexible spending accounts.
  • 401(k) plan with company match, plus an employee stock purchase plan (ESPP).
  • Matching donations.
  • Flexible time away and family leave programs.

Where you’d work

From the office

About the company

ServiceNow

  • Industry: SaaS

Office in Chicago, United States

Also hiring in United States, San Diego, United States, United Kingdom and 16 more places

72 of their 224 open roles are remote

Details11 facts · Role, Location, Compensation, Employment, Company
Type
Full-time
Equity
Equity offered
Industry
SaaS
Specialty
Solutions Engineering
Region
United States
Pay period
Annual
Show 5 more factsShow less

Role

Category
Solutions & Support
Specialty
Solutions Engineering
Experience
8+ years

Location

Work model
Office
Region
United States
Office
  • Chicago, United States

Compensation

Salary
$134,250 - 221,550 / year
Pay period
Annual
Equity
Equity offered

Employment

Type
Full-time

Company

Industry
SaaS

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