NOC Engineer / SRE

Description

The company's software is used by 25,000+ businesses worldwide, including 85 of the Fortune 100, to improve customer experience, fight financial crime and support public safety.

The platform handles more than 120 million customer interactions a day and monitors 3+ billion financial transactions.

The company is recognised as a market leader in AI, cloud and digital, and has over 8,500 employees in 30+ countries.

This role combines traditional network operations center work with site reliability engineering. You will keep services running around the clock, handle incidents, automate operations and improve observability.

The aim is to engineer problems out of the system, not just respond to alerts as a standard NOC analyst would.

Responsibilities

• Take the first call or act as escalation point during incidents, on 24x7 on-call duty.
• Take charge of or assist with major incidents, from triage through mitigation to resolution.
• Work with Engineering, Infrastructure, Security and Product teams during incidents.
• Write and refine runbooks, playbooks and escalation paths.
• Run blameless post-incident reviews and track the corrective actions they produce.
• Own health monitoring for infrastructure, applications and their dependencies.
• Design and maintain alerting that follows SLIs and SLOs.
• Cut alert fatigue by improving the signal-to-noise ratio.
• Build dashboards with Grafana, Prometheus, and Datadog, Splunk or CloudWatch.
• Automate repetitive operational work to reduce manual toil.
• Shorten mean time to detect (MTTD) and mean time to resolve (MTTR).
• Write scripts and tools in Python, Bash, Go or similar to support NOC and SRE workflows.
• Build self-healing and auto-remediation where feasible.
• Advise engineering teams on system design for reliability.
• Support and troubleshoot Linux systems, cloud platforms (AWS, Azure, GCP), and Kubernetes or other containerized environments.
• Help with capacity planning and availability reviews.
• Make sure production releases are ready to operate.

Requirements

• Strong Linux systems administration skills.
• Experience with incident management and production support.
• Working knowledge of cloud infrastructure, with AWS preferred.
• Familiarity with containers and orchestration, such as Docker and Kubernetes.
• Familiarity with monitoring and alerting platforms.
• Scripting or programming in Python, Bash, Go or similar.
• Understanding of networking basics: DNS, TCP/IP and load balancing.
• Experience in a 24x7 NOC or production operations setting.
• Ability to stay calm and work effectively under high-pressure incidents.
• Clear written and verbal communication for coordinating incidents.
• Comfortable working from runbooks, and improving them when they fall short.
• Preferred: experience defining or operating to SLOs and SLIs.
• Preferred: previous move from a traditional NOC to an SRE model.
• Preferred: Infrastructure as Code, such as Terraform or Ansible.
• Preferred: exposure to security, compliance or regulated environments.

Conditions

Remote role.

Individual contributor reporting to the Manager, Network Operations.

Requisition ID: 11707.