New Product Introduction Program Manager

Description

The company aims to move 100 million homes across North America off fossil fuels and onto electric energy. Its stated view is a future that is 100% electric and 100% better.

Homes are among the largest sources of carbon emissions, but heat pumps and similar systems spread slowly because of cost and complexity. The company is building a fully vertically integrated home electrification business to make clean energy simple, transparent and affordable.

The company depends on technology, automation and data to scale. It looks for people who are strong at their craft, curious about new tools including AI, and keen to keep improving how work gets done.

This role leads launches of new products across the platform. You sit between Product, Operations, Supply Chain, Field Teams, Marketing and Support, making sure the organisation is ready to deliver new products to customers. You own launch planning, cross-functional coordination and operational readiness, so new technologies reach the market smoothly and at scale.

Responsibilities

• Own the full launch plan for new products, including heat pumps, EV chargers, heat pump water heaters and other electrification technologies.
• Coordinate work across Product, Operations, Supply Chain, Marketing and Field teams.
• Prepare operations for launch, covering training, SOPs, inventory, tooling and support.
• Run pilot programs and early deployments before full rollout.
• Track launch progress, clear blockers and make sure products scale successfully.
• Build and refine the company's NPI launch playbook.

Requirements

• 5+ years of project management experience.
• A track record of delivering large, multivariate projects, where you tackled problems with strategic, creative and sometimes unconventional methods.
• 3+ years of bringing products to market through a stage-gate process. New Product Introduction (NPI) experience is a strong plus.
• An engineering degree.
• Working knowledge of thermodynamics and the refrigeration cycle.
• Very strong organisational skills and a highly conscientious way of working.
• Willingness to complete hands-on field training and carry out monthly field installations.
• Ability and willingness to travel within North America about 20% of the time.
• Physically active and able to lift 25 pounds.
• Comfortable with professional disagreement, which is central to this role, and able to bring diverse perspectives to the team.

Conditions

Full-time, permanent position.

If you do not meet every requirement but have the core skills and experience and are willing to learn the rest, you are encouraged to apply.

The company is an equal opportunity employer and does not discriminate on any legally protected basis. Tell us if you need accommodation during recruitment.

Benefits

• Dental care, vision care and life insurance premiums fully paid by the company.
• Extended health care.
• Disability insurance.
• Education support.
• Parental leave top-up.
• Equity.