Network Cloud Operations Engineer (Tech Ops)

Description

The company is a global consulting firm that builds digital solutions for financial services and technology clients. Its work covers AI, consulting, digital, cloud and DevOps, data, and software engineering, and its FinLabs develop new products such as blockchain solutions and digital underwriting.

The firm has more than 20 years of history, a workforce of 17,000+, and 58 offices in 22 countries.

You will join the team that runs the network linking AWS with other clouds, on-premises data centers, and enterprise applications, supporting how that network is deployed, configured, and operated day to day.

Responsibilities

• Design, deploy, set up, and maintain AWS network infrastructure in production and non-production environments.
• Build and keep secure links between AWS accounts and VPCs, between AWS and other clouds, between AWS and on-premises data centers, and between AWS and enterprise application environments.
• Set up and run AWS networking services: VPCs, subnets, route tables, internet and NAT gateways, VPC peering, Transit Gateway, Direct Connect, Site-to-Site VPN, Network and Application Load Balancers, Route 53 DNS, security groups, network ACLs, VPC endpoints, and PrivateLink.
• Help application teams with network integration, covering connectivity, traffic flows, routing, DNS, and security settings.
• Design, configure, and troubleshoot Cisco routing and switching.
• Run hybrid connectivity using BGP, IPsec VPN, VLANs, routing protocols, and WAN technology.
• Watch network health and catch performance, availability, capacity, and security problems early.
• Diagnose and fix complex issues with connectivity, routing, latency, packet loss, and application access.
• Take part in incident response, root-cause analysis, problem management, and restoring service.
• Plan and carry out network changes through the established change process, assessing their impact and risk and preparing rollback plans.
• Keep network diagrams, configuration records, runbooks, and troubleshooting guides current.
• Tune network performance and plan capacity.
• Work with cloud architects, security, application, DevOps, and data center operations teams.
• Support automation and standardization with Infrastructure as Code and configuration management tools.
• Make sure AWS networking meets security, compliance, availability, and operational standards.
• Join on-call rotations and support critical systems in operation.

Requirements

• 7-10 years in AWS cloud networking and network operations.
• Hands-on experience deploying and running AWS network infrastructure.
• A track record supporting hybrid cloud and on-premises networks.
• Substantial Cisco experience across routing, switching, WAN, VPN, and troubleshooting.
• Working knowledge of TCP/IP, the OSI model, subnetting, CIDR, DNS, DHCP, NAT, and IP addressing.
• Understanding of BGP, OSPF, and other routing protocols.
• Understanding of high availability and network redundancy.
• Understanding of firewalls, proxies, load balancing, and network security.
• Skill in network monitoring, logging, and performance management.
• Experience with Direct Connect, Site-to-Site VPN, Transit Gateway, and VPC peering.
• Experience troubleshooting connectivity between AWS, on-premises data centers, and enterprise applications.
• Proficiency with diagnostic tools such as Wireshark, tcpdump, traceroute, ping, nslookup/dig, and VPC Flow Logs.
• Experience with ITIL-based incident, problem, and change processes.
• Strong written communication, analytical, and problem-solving skills.
• Ability to work effectively in a 24x7 operational environment.
• Cisco certification such as CCNP or CCDE.
• AWS certification such as AWS Certified Advanced Networking - Specialty, AWS Certified Solutions Architect - Professional, or AWS Certified Solutions Architect - Associate.
• Experience with Infrastructure as Code tools such as Terraform or AWS CloudFormation.
• Scripting skills in Python, Bash, or similar languages for AWS network automation.
• Experience with AWS CloudWatch, VPC Flow Logs, CloudTrail, and AWS Network Firewall.
• Familiarity with management and observability tools such as SolarWinds, Splunk, Datadog, Grafana, or Prometheus.
• Experience with SD-WAN, SASE, zero-trust networking, or enterprise network security.
• Experience with Kubernetes networking and containerized environments.
• Preferred, but not required: familiarity with other cloud platforms such as Microsoft Azure or Google Cloud.
• Preferred, but not required: experience designing or running multi-account AWS landing zones.
• Preferred, but not required: knowledge of compliance and security frameworks relevant to cloud infrastructure.
• Preferred, but not required: experience building reusable network automation scripts and operational tooling.
• Preferred, but not required: exposure to large-scale enterprise network transformation or cloud migration initiatives.

Conditions

Base salary varies by geography and other factors.

For a role filled in New York, NY, the base salary is $115k-$120k per year, plus benefits.

The operation runs 24x7 and includes on-call rotations.

The company is an equal opportunity and affirmative action employer and makes employment decisions without regard to protected characteristics.

Benefits

• A competitive compensation and benefits package.
• The possibility to work abroad across the company's 58 offices in 22 countries.
• 10 days of paid annual leave, plus sick leave and national holidays.
• Maternity and paternity leave plans.
• Medical, dental, vision, life insurance, and long- and short-term disability cover, with plans varying by region.
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits, varying by region.
• Training focused on skills, deep knowledge, and personal growth.
• Free on-demand access to Udemy for Business, with more than 5000 curated courses.
• Coaching from experienced colleagues in the FinLabs and Centers of Excellence groups.
• Projects for leading tier-one banks, financial institutions, and insurance firms.
• A flat, approachable organization with a diverse, friendly, global culture.
• Flexible workplace arrangements, mentoring, internal mobility, and learning and development programs.