Migration Delivery Senior Lead - Marketing Cloud

Description

Candidates may apply for a maximum of 3 roles within 12 months, so the review team can avoid duplicate effort.

The role is one of several open across product areas, including Data360, Revenue Cloud, Tableau and Marketing Cloud. Applying once lets recruiters and hiring managers consider you for the opening that best fits your background.

The company is moving workforce work toward AI agents, with humans and agents working together on customer success.

This individual contributor role leads complex customer migrations from kickoff to successful go-live. You are the main technical and strategic contact for your migration pod, building customer trust, working with Global Delivery Center (GDC) engineering partners, and making sure each engagement delivers measurable value as customers move to modern cloud architectures.

You sit between relationship work and hands-on technical execution, bridging a customer's legacy setup and its future platform. You speed up timelines with automated playbooks and AI-assisted tools, and you pass field feedback on what works and what doesn't to Product and Engineering.

Responsibilities

• Own technical delivery, project health and successful go-live for each migration you lead end to end.
• Work with Account Teams and Sales leadership so migration goals support customers' wider business plans, renewals and expansion.
• Build relationships with business and technical stakeholders, turning hard migration issues into clear decisions.
• Write and run focused delivery plans that put high-impact milestones first and keep pod timelines on track.
• Run enablement and alignment sessions so customer teams are ready and confident for the platform change.
• Push adoption of AI agents and automation toolkits for discovery, data mapping and code conversion to cut manual work and shorten timelines.
• Delegate repeatable technical tasks to GDC partners while keeping full accountability for output quality.
• Stay close to Outbound Product Managers on roadmaps and turn field insights into product improvements.
• Find underused platform features and add them to migration roadmaps to raise customer throughput and adoption.
• Serve as subject matter expert in at least one domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Use AI literacy and prompt engineering to direct AI agents for data retrieval, migration health reporting and task automation.
• Act as the technical contact during major migration incidents, coordinating with Engineering and Product to protect operations at cutover.
• Track technical trends and recommend releases that keep migrated environments fast and stable.

Requirements

• Required: 8+ years in Professional Services, Customer Success or Technical Consulting, with a strong record on large-scale platform migrations.
• Required: deep hands-on expertise in at least one of Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Required: proven ability to show business value, lead technical discussions and handle complex stakeholder conversations.
• Required: skill in turning complex architectures into plain business language and guiding customers through data transformations.
• Required: proven work with global or offshore delivery models, such as GDC, to speed up delivery.
• Required: advanced knowledge of the core platform (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue or Tableau).
• Required: familiarity with AI agents or automation tools applied to data mapping, sentiment analysis or task automation.
• Required: understanding of how target cloud platforms integrate with telephony systems, third-party data sources and self-service portals.
• Required: degree or equivalent relevant experience. Experience is judged on core role competencies, such as extracurricular leadership, military service, volunteer roles or work experience.
• Preferred: certifications in relevant domains, e.g. Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant or Tableau Desktop Specialist.
• Preferred: prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Preferred: AI Associate or Agentblazer certification.

Benefits

• Access to cutting-edge AI tools, a collaborative global delivery model and direct contact with the Product teams building the platforms you work with.
• Real influence: your field experience will shape how migration tooling evolves, and your work will be visible across the business.
• Benefits and resources meant to support work-life balance.