Migration Delivery Lead - Marketing Cloud

Description

The company makes a CRM platform that combines AI with human teams to drive customer success.

This is an individual contributor role that leads complex customer migrations from kickoff through successful go-live.

You are the main technical and strategic contact for your migration pod, working with customers and Global Delivery Center (GDC) engineering partners as they move to modern cloud architectures.

Candidates should apply for no more than 3 roles within 12 months to avoid duplicated effort.

Your resume goes to recruiters and hiring managers across the organization, and you may be considered for other roles in Data360, Revenue Cloud, Tableau or Marketing Cloud.

Responsibilities

• Own technical delivery, project health and go-live results across end-to-end customer migrations.
• Work with Account Teams and Sales leaders to tie migration goals to each customer's wider business plans, including renewals and expansion.
• Build relationships with business and technical stakeholders, turning hard migration issues into clear decisions.
• Plan delivery around the milestones with the biggest impact and keep pod timelines on track.
• Run enablement and alignment sessions so customer teams are ready and confident for the platform change.
• Push adoption of AI agents and automation tools for discovery, data mapping and code conversion to cut manual work and shorten timelines.
• Hand repeatable technical tasks to GDC partners while keeping responsibility for output quality.
• Stay in step with Outbound Product Managers on roadmaps and feed field findings back as product improvements.
• Find underused platform features and add them to migration roadmaps to raise customer throughput and adoption.
• Be the subject matter expert in at least one of: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Use AI literacy and prompt engineering to direct AI agents for data retrieval, migration health reporting and task automation.
• Serve as the technical contact during major migration incidents, coordinating with Engineering and Product to protect customer operations at cutover.
• Track technical trends and recommend releases that improve the performance and stability of migrated environments.

Requirements

• 8+ years in Professional Services, Customer Success or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep hands-on expertise in at least one of: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• A track record of driving business value, leading technical discussions and handling complex stakeholder situations.
• Ability to explain complex technical architectures in business terms and guide customers through data transformations.
• Proven work with global or offshore delivery models, such as GDC, to speed up delivery.
• Advanced knowledge of the core sales and service clouds or specialized clouds (Marketing, Data, Revenue or Tableau).
• Familiarity with AI agents or automation tools used for data mapping, sentiment analysis or task automation.
• Understanding of how target cloud platforms connect with telephony systems, third-party data sources and self-service portals.
• A degree or equivalent relevant experience is required. Experience is assessed against the core competencies for the role, such as extracurricular leadership, military service, volunteer roles or work experience.
• Preferred: certifications in relevant domains, such as Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant or Tableau Desktop Specialist.
• Preferred: prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Preferred: AI Associate or Agentblazer certifications from the company.

Benefits

• Access to AI tools, a global delivery model and direct contact with the Product teams building the platforms you work with.
• The role has real influence: your field experience feeds into how migration tooling develops, and your work is visible across the business.
• Benefits and resources aimed at work-life balance.