Medical Imaging Field Engineer 2 - Orange County, CA

Description

The company develops medical technology and is pushing for better outcomes for patients, with a global team of more than 72,000 people across over 70 countries.

Its products support clinical decisions and treatment plans, and the team includes scientists, clinicians, developers, researchers and specialists from many backgrounds.

Responsibilities

• Service MR and CT imaging equipment across Orange County, CA and the wider Southern California region.
• Install, troubleshoot, repair and carry out preventive maintenance on all company systems at customer sites, working with little supervision.
• Complete repairs quickly and well, and train operators so systems perform at their best and customers stay satisfied.
• Keep your territory on budget or better for revenue, expenses and inventory.
• Look after company assets, including a company car, phone, computer, tools and spare parts.
• Build and keep good working relationships with customers and colleagues, and complete admin work accurately.

Requirements

• Experience servicing, maintaining and modifying medical imaging equipment at customer sites with little supervision.
• Experience testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Good judgment in customer relations and in managing company resources.
• Proficiency with tools and service test equipment, and the ability to work both alone and within a team.
• Understanding of electrical principles, power supplies and grounding.
• Strong knowledge of instrument systems, including mechanics, electrical, chemistry and software, plus experience with electronics, hydraulic and pneumatic systems.
• Proficiency in the network tools you will use, such as eVO, mButler, MS Office, Concur and the NAM Customer Service website (Engineer Tools).
• 3-5+ years of experience as a medical technologist or field service engineer (biomedical engineer) working on diagnostic instruments.
• Minimum high school diploma.
• Preferred: a technical Associate's Degree or equivalent.
• Valid driver's license, a good driving record, and the ability to drive alone day and night.
• Ability to lift 50lbs from floor to above waist or head height, and to walk, climb ladders or stepstools, bend, twist, sit, squat, stand, reach high, grasp finely, see well, and work alone.

Conditions

Monday through Friday, 10a to 7p, with shift differential pay. Shift flexibility may be required.

Customer Service Engineer level depends on your prior experience.

Subject to the company's Fleet Safety Policy: you must hold a valid driver's license in your state of residence and have a satisfactory driving record.

You must meet all client vendor credentialing requirements to access sites, and keep meeting them throughout employment, unless prohibited by law. Requirements vary by client and may include ID checks, criminal background checks, drug screens, immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing and healthcare training.

You must be able to work with controlled technology under US export control law. The company is an equal opportunity employer and provides reasonable accommodations for people with disabilities.

Base pay range: $59,960 to $82,445. Starting pay within this range depends on factors such as location, market, skills, education, experience and other qualifications.

If the role is commission eligible, commissions follow the company plan and depend on individual and/or company performance.

Benefits

• Medical, dental and vision insurance, subject to eligibility.
• 401(k) retirement plan.
• Life insurance, plus long-term and short-term disability insurance.
• Paid parking or public transportation.
• Paid time off and paid sick and safe time.