Manager III, Customer Engineer (M3)

Description

The company makes materials science and engineering equipment used to build nearly every new semiconductor chip and advanced display, and it builds and services that equipment for customers.

The equipment supports AI work and the commercial rollout of next-generation chips.

This is a manager role for a customer engineer team within a district.

Responsibilities

• Build and maintain relationships with the relevant customer contacts in your district at every level, and visit customers regularly.
• Lead the customer engineers in your district: set their objectives, plan their pay and careers, run performance reviews, correct problems when needed, and brief them in formal updates on business, new hires and new products. You may bring in guest speakers.
• Act as the main link to the product divisions for tech support, training, spare parts and reliability.
• Track the CSD award program and its quarterly results, and make sure every new engineer has an assigned mentor.
• Run the escalation process when needed.
• Plan accounts with the district sales engineer, support system sales with the CSD management, sales and field engineering teams, and own the district's financial forecast and cost efficiency, measured by financial results.
• Plan, report on and carry out system installations, including pre-facility and start-up meetings and identifying process support needs.
• Manage the RMA process, assess engineer effectiveness, and keep customer engineer hour tracking accurate, reviewing and signing off entries and taking corrective action where needed.
• Work on problems that need analysis of data and several factors.
• Take objectives with goals and a set method from management, recommend changes to unit or sub-unit policy, and accept management reviews of your results.
• Give direction to staff within company policy and management guidance, and apply company rules that affect your direct reports.
• Use judgment within set procedures and policies to choose the right action. Poor decisions or missed results will delay schedules.
• Win cooperation from others and give technical presentations on projects and schedules.
• Follow the company' global Standards of Business Conduct at all times and uphold its core values through ethical conduct.

Conditions

Full-time, regular assignee role based in Dallas-Richardson, TX.

Travel is about 10% of the time.

Relocation assistance is available.

Base pay is $88,000.00 to $121,000.00, set by location, hire grade, job knowledge, skills, experience and internal equity.

The company is an equal-opportunity employer.

For sales roles, the posted range is the total target cash range: base salary plus target bonus at 100% goal achievement.

Accommodation requests go to or the HR Direct Help Line at 877-612-7547, option 1; that contact cannot be used for application status.

Benefits

• A comprehensive benefits package, plus possible bonus and stock award participation where applicable.
• A supportive culture that helps you learn, grow and take on challenges.
• Programs for your health and wellbeing at work and at home, with support for personal and professional growth.