Lead Service Designer

Description

The company delivers high-profile digital products and services for large UK businesses and public sector organisations.

You will work with leading technologies across user, technical and business operations, building solutions that meet user needs, create business impact and benefit society.

The company operates across public and private sectors, offering application development, cloud migration, programme delivery and service operations.

Responsibilities

• Analyse user needs and business objectives in highly complex service areas.
• Understand user and business needs, requirements, and the wider operational and organisational context.
• Create design concepts, user experience designs and service blueprints that rethink end-to-end service delivery.
• Help define the vision and outcomes for products, services and programmes.
• Lead design workshops and design sprints with the team, senior stakeholders and users.
• Rapidly build and test digital prototypes with users.
• Build strong relationships with clients and act as a key point of contact within delivery teams.
• Gain experience delivering in the UK public sector, working to GDS standards and passing Service Standard Assessments.

Requirements

• You have experience delivering new services within large, complex transformation projects.
• You work in agile, multi-disciplinary delivery teams.
• You build strong client relationships and collaborate across teams and organisations to deliver challenging projects to tight timescales.
• You have delivered in the UK public sector, working to GDS standards and passing Service Standard Assessments.
• You communicate complex business and technical challenges clearly to both technical and business stakeholders.
• You manage stakeholder expectations, set direction and handle difficult discussions.
• Additional information.

Conditions

Hybrid working model with some flexible working.

25 days' holiday.

Equal opportunity: the company offers a Disability Confident Interview Scheme, guaranteeing interviews to disabled applicants who meet the minimum criteria, if they opt in.

Benefits

• Private medical healthcare via Vitality.
• Pension contribution and life assurance.
• Support for professional certifications as part of learning and development.
• Retail discounts on restaurants, supermarkets, travel, leisure and health and well-being services.
• Access to Employee Resource Groups that represent diverse backgrounds and help colleagues connect, learn and support one another.