Lead Account Solution Engineer

Description

Lead Account Solution Engineer on the Austria team at the company, mainly serving enterprise customers while also covering all other segments to help balance capacity in a growing Austrian market.

You act as a technical adviser and strategic partner to your Account Executive, turning customers' business problems into CRM solutions on the company's platform.

Responsibilities

• Work with your Account Executive on account strategy and business-driven solutions.
• Run discovery sessions to find customer pain points, then build solutions on the platform together with the customer and the Builder Teams.
• Create tailored demos, architecture concepts and value propositions for each customer challenge.
• Explain the value to audiences from IT administrators up to C-level executives.
• Coordinate extended Solution Engineering resources to deliver multi-cloud solutions.
• Take part in marketing and partner events.
• Build deep knowledge of the key target industries in the Austrian market over time.
• Mentor colleagues, join internal training, and keep up with new technology, especially AI and Agentforce.

Requirements

• You have 8+ years of professional experience where technology meets business outcomes, such as presales, solution engineering, consulting (in-house consulting included), or software delivery in complex enterprise settings.
• Customer-side experience, or in-house roles close to customer functions such as Sales, Sales Strategy or Service, also counts.
• You enjoy building and have a record of applying technology to real business problems, moving from understanding a challenge to shaping a working solution with the customer.
• You understand digital transformation and CX trends and can apply them across different industries.
• You can turn customer needs into a clear vision and roadmap.
• You communicate and present well, build relationships, and carry executive presence.
• You listen with empathy and stay focused on customer success.
• You speak German and English fluently.
• You are willing and able to travel.
• You hold a relevant Bachelor's degree or equivalent work experience.
• Preferred: experience with CRM, CX or Service platforms, including the company or other major business applications, gained in-house, on the customer side, or in a vendor or consulting role.
• Preferred: familiarity with AI agent platforms and an understanding of how AI is changing automation and business processes.

Conditions

Based on the Austria team, focused on the Austrian market.

Apply for no more than 3 roles within 12 months.

Benefits

• Mentoring, professional development and training in emerging technology, Agentforce and Data solutions.
• Benefits and resources aimed at work/life balance.
• A collaborative, diverse team.