Medical Imaging Field Engineer - MR/CT - Knoxville, TN

Description

The company makes medical technology, with more than 72,000 staff in over 70 countries, and its work supports clinical decisions and treatment pathways.

This is a Medical Imaging Field Engineer 4 role based in the Knoxville, TN service area. The level depends on your prior experience.

The work is mostly defined service tasks on customer equipment. The role suits an ambitious professional ready for the next step in their career.

Responsibilities

• Install, troubleshoot, repair and perform preventative maintenance on the company imaging equipment at customer sites, with minimal supervision.
• Make repairs that are both timely and effective, and train operators so systems perform well and customers stay satisfied.
• Manage financial performance in your territory, meeting or beating targets for revenue, expense control and inventory.
• Look after company assets, including a company car, cell phone, computer, tools and parts inventory.
• Build and keep good working relationships with customers and colleagues, and complete administrative work accurately.

Requirements

• Experience servicing, maintaining and modifying medical imaging equipment at customer sites, with minimal supervision.
• Experience testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Skilled with tools and service test equipment, both alone and in a team.
• General knowledge of electricity, power supplies and grounding.
• Working knowledge of network applications and tools, including eVO, mButler, MS Office, Concur and the NAM Customer Service website (Engineer Tools).
• 7+ years as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Strong judgment in customer relations and in managing company resources, with solid knowledge of instrument systems (mechanics, electrical, chemistry and software) and of electronics, hydraulic and pneumatic systems.
• Minimum high school diploma. A technical associate's degree or equivalent is preferred.
• Valid driver's license, comfortable driving independently day and night, with a good driving record.
• Fleet Safety Policy applies. You must hold a valid driver's license in your state of residence and have no prior DUI/DWI convictions, no pending DUI/DWI charges and no other serious moving violations, unless state or local law prohibits such a restriction.
• Physical demands: lifting 50 lbs (floor to above waist or head), walking, climbing ladders and stepstools, bending, twisting, squatting, sitting, standing, reaching high, fine hand manipulation, good vision, and working alone.

Conditions

Shift after onboarding and training: Monday to Friday, 10:00 AM to 7:00 PM.

Service area: Knoxville, TN.

The company supports equal opportunity and accommodates people with disabilities. Federal law protects applicants and employees from discrimination.

Export control: you must be able to work with controlled technology under US export control law. The company follows the EAR, ITAR and OFAC sanctions rules.

Benefits

• Medical, dental and vision insurance.
• 401(k) retirement plan.
• Life insurance, plus long-term and short-term disability insurance.
• Paid parking or public transportation.
• Paid time off and paid sick and safe time.
• Base pay range: $80,700 to $110,957. Starting pay within this range depends on geography or market, skills, education, experience and other qualifications.
• Commission eligibility, if applicable, follows the company plan and is based on individual and/or company performance.