Medical Imaging Field Engineer - CT/MI - Hershey, PA

Description

The company makes medical technology, with more than 72,000 staff in over 70 countries, working on imaging and clinical decision-making tools that support patient care.

This is a field service role based in Hershey, PA, covering imaging equipment at customer sites, with a fixed weekday shift once onboarding and training are complete.

The role suits an ambitious professional ready for their next career step. The level (Medical Imaging Field Engineer 4 or another level) depends on prior experience.

Responsibilities

• Install, troubleshoot, repair and perform preventative maintenance on all the company imaging instruments at customer sites, working with minimal supervision.
• Complete repairs quickly and effectively, and train operators so systems perform well and customers stay satisfied.
• Manage financial results in your territory, meeting or beating targets for revenue, expense control and inventory.
• Look after company assets, including a company car, cell phone, computer, tools and spare parts.
• Build and maintain good working relationships with customers and colleagues, and complete administrative work accurately.

Requirements

• Experience servicing, maintaining and modifying medical imaging equipment at customer sites with minimal supervision.
• Experience testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency with tools and service test equipment, both alone and within a team.
• Working knowledge of electrical principles, power supplies and grounding.
• Strong judgment in customer relations and resource management, plus solid understanding of instrument systems, including mechanics, electrical, chemistry and software, and experience with electronics, hydraulics and pneumatics.
• Proficiency with network applications and tools, including eVO, mButler, MS Office, Concur and the NAM Customer Service website (Engineer Tools).
• 7+ years as a medical technologist or field service engineer (biomedical engineer) working on diagnostic instruments.
• Minimum high school diploma. A technical associate degree or equivalent is preferred.
• Valid driver's license, good driving record, and ability to drive independently day and night.
• Ability to lift 50lbs from floor to above waist or head height, and to walk, climb ladders and stepstools, bend, twist, squat, reach high, grasp finely, sit and stand for long periods, see well, and work alone.
• Must follow the Fleet Safety Policy: hold a valid license in your state of residence, and have no prior DUI/DWI convictions, no pending DUI/DWI charges, and no other serious moving violations, unless state or local law prohibits such a restriction.

Conditions

Shift: Monday to Friday, 12:00 PM to 8:30 PM, after onboarding and training.

Base pay: $80,700 to $110,957. Starting pay depends on location, skills, education, experience and other qualifications.

Commission may apply under the company plan, based on individual and/or company performance.

Equal opportunity: applicants are protected under federal law, and reasonable accommodations are available for people with disabilities.

Export control: you must be able to work with controlled technology under US export control law, including EAR, ITAR and OFAC rules.

Benefits

• Medical, dental and vision insurance.
• 401(k) retirement plan.
• Life insurance, plus short-term and long-term disability insurance.
• Paid parking or public transport.
• Paid time off and paid sick and safe time.