IT Support Specialist

Description

This full-time role supports the Joint Navigation Warfare Center (JNWC) at Kirtland Air Force Base, New Mexico, under a contract with the company.

The JNWC is the Department of Defense's center of excellence for navigation warfare (NAVWAR) and for bringing positioning, navigation, and timing (PNT) capabilities together.

The work helps the Department of Defense, other agencies, and coalition partners maintain PNT advantage, and the IT operations you provide keep PNT information systems dependable across domains and military operations.

Responsibilities

• Run electronic digital computers that process business, scientific, engineering, and other data, following operating instructions.
• Make sure the right peripheral equipment is in use, set switches to clear the system, and operate the equipment.
• Load input and output units with materials and handle the related routine tasks, including keeping production records, restocking supplies, and distributing output.
• Watch equipment, storage devices, printers, and control panels for operator messages or error indicators.
• Set up and run diagnostic tests, respond to messages, and report errors or machine faults.
• Schedule and coordinate deskside support for software installs and hardware or software break/fix work.
• Find and fix connectivity problems affecting end users, site infrastructure, and IT equipment.
• Take part in construction project planning and give detailed requirements for facility IT specifications.
• Coordinate on-site break/fix installations with hardware maintenance providers, including after-hours support when needed.
• Keep IT infrastructure inventory records current, complete scheduled inventories of all IT cabinets and their equipment, and update photos, drawings, and asset details.
• Oversee technical support for end-user devices, peripherals, software (COTS, GOTS, web), network infrastructure, VoIP, audiovisual display systems, duress alarms, analog systems, and wireless technology.
• Research new technologies and processes and recommend improvements to customer service and IT support.

Requirements

• Hold a current Interim Secret clearance and be able to obtain a TS/SCI clearance while working.
• Have 5+ years of relevant experience.
• Hold a BA or BS in computer science, information technology, or a related technical field.
• Have experience as an Information Assurance Level Technician in a large government consulting environment.
• Hold one of these IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.
• Desired: additional certifications or training equivalent to CompTIA, Security+, and similar credentials.

Conditions

Full-time position.

Minimum clearance needed to start is Secret.

Travel of up to 25%, including travel outside the continental US classified as hazard travel.

Pay depends on factors including location, government contract labor categories and wage rates, prior experience, skills, education, and certifications.

Proposed salary range: $58,500 - $122,800.

Benefits

• Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off.
• Flexible time off that lets you take the time you need.
• Access to learning resources for career development.
• Work on a team focused on customer missions and on the nation's safety.