Intern IT Support Specialist I - White Plains, NY

Description

The company was founded in 2014 to help pets and their owners in emergencies. It runs emergency animal hospitals across the country, open 24/7/365, and was certified as a Great Place to Work in 2025 and 2026.

The headquarters team, known as VQ, supports the hospitals through technology, recruiting and marketing.

This internship sits within the IT support team, which serves the hospital network and internal operations. You will work alongside experienced staff on live infrastructure, field visits and cross-team projects.

Responsibilities

• Complete the internal IT LMS training on core infrastructure tools: Okta, JAMF and ServiceNow.
• Help prepare the large BGH meeting, including audiovisual equipment and room setup.
• Join the daily ticket huddles to see how IT issues are handled as they happen.
• Complete and track low-risk ServiceNow requests.
• Observe and help with user onboarding, including laptop configuration.
• Help set up hardware for new hospitals (denovos) as the network grows.
• Sit in on vendor alignment meetings covering network, ISP and low-voltage planning.
• Shadow an IT Field Agent on a site setup to see infrastructure deployment first hand.
• Help with Apple hardware repairs, guided by experienced team members.
• Start work on low-level engineering tickets.

Requirements

• A strong interest in IT support, infrastructure or engineering.
• Basic familiarity with macOS hardware setups.
• Eagerness to learn and apply concepts in a real setting.
• Strong communication skills and a willingness to work with different teams.
• Comfort with hands-on work, from preparing hardware to joining on-site field visits.
• Empathy: you take a people-first approach with colleagues and make an effort to understand other viewpoints.
• Humility: you own your mistakes, share credit and highlight your team's achievements.
• Ownership: you take responsibility for outcomes and stay committed to long-term, meaningful results.
• Curiosity: you ask sharp questions and keep looking for ways to grow your skills and knowledge.

Conditions

Pay is $21/hour, plus a bonus.

The role is based in White Plains, NY, where the company places a high value on in-person collaboration.

The company is committed to equal opportunity and welcomes applicants from all backgrounds.

Benefits

• Health and wellness coverage starting on day one, plus free therapy or counseling.
• Paid parental leave of up to 12 weeks at 100% of regular salary, and inclusive fertility and family-building care for all types of families.
• Unlimited PTO for vacation or sick days.
• A generous employee referral program.
• Casual office attire, the option to bring your pet to work, VEG swag, food stocked in the fridge and free lunches 2 times a week.
• A company laptop and a monthly cell phone reimbursement.
• Free parking and a shuttle from the White Plains Metro-North station.