Infrastructure Support Engineer

Description

The company is a global technology and professional services firm. It serves US government, defense and intelligence agencies and employs about 26,000 people across more than 50 countries, with work in AI, cloud, cyber and software development.

This is a regular position in the IT Infrastructure and Operations job family. No security clearance is needed now or to be obtained, but a NACI (T1) public trust or other background investigation is required.

Responsibilities

• Manage configuration across the server and network infrastructure and the LAMP software stack.
• Handle trouble reports and restore service when outages occur.
• Confirm that products and components run as required and meet performance targets.
• Test and roll out upgrades and new versions, including service packs.
• Coordinate changes to server, network and software elements with other organizations.
• Work with the development team on deployment installation and configuration.
• Complete post-production checklists.
• Support OS installation, configuration, patching and compliance reporting, and carry out configuration and patching yourself at times.
• Support logging and system monitoring with tools such as Splunk, Dynatrace, Zabbix or similar.
• Coordinate backup and recovery across tape, externally maintained media, Oracle Recovery Manager, NetBackup and Tivoli.
• Provide DBA support, including installation, configuration, patching and compliance reporting.
• Maintain COOP documentation and support one disaster recovery exercise and one actual failover event each year.
• Keep production support documentation current, including administrator and user guides, training materials where required, and logistics documents.
• Stay compliant with Judiciary and federal IT security standards, policies and reporting, including JISF, NIST, FedRAMP, FISMA and other US government laws and regulations.
• Work with the development and security teams on security and information assurance, and help hosted solutions meet FedRAMP where needed.
• Keep sensitive data behind the AO firewall, accessible only to authorized Judiciary users.
• Coordinate with teaming partners or subcontractors on products and services as the government client directs.
• Record task status daily.
• Take on other duties as assigned.

Requirements

• Have experience with LAMP, MySQL, Red Hat Enterprise Linux (RHEL) and vulnerability scanning.
• Hold a bachelor's degree in a relevant field and have 10+ years of related experience.
• No certifications are required.
• US citizenship is not required.
• Desired: 5+ years of relevant infrastructure support experience, preferably with a major federal IT system.
• Desired: knowledge of software development lifecycle (SDLC) principles and practices and Agile methodologies.
• Desired: familiarity with the open-source LAMP application development stack.
• Desired: Linux administration, including permissions, SELinux, scripts, cron jobs, mounting drives and firewall rules.
• Desired: Windows administration, including file shares and mounted drives.
• Desired: experience working with MySQL.
• Desired: familiarity with Redis.
• Desired: familiarity with Apache Solr.
• Desired: experience in a load-balanced environment.
• Desired: understanding of IT practices, service management, governance frameworks and standards such as ITIL, ITSM, COBIT and ISO.
• Desired: proficiency in business tools such as Word, Excel, PowerPoint, Visio, SharePoint and Teams.
• Desired: strong written and verbal communication.
• Desired: ability to work independently with little guidance.
• Desired: ability to analyze complex data and present findings clearly.
• Desired: ability to present recommendations and influence decisions as needed.
• Desired: working knowledge of IT tracking tools, preferably Jira.

Conditions

Based in Washington, DC, USA.

Hybrid work model, 40 scheduled hours per week, no travel required.

The likely salary range is $111,350 to $150,650. This is not a guaranteed figure. Pay depends on experience, geographic location and possibly contract terms, and may fall outside this range.

As part of hiring, you complete an identity verification process using advanced biometrics and AI. You must be on camera for virtual interviews, and the company may take your photo for identity checks. By proceeding, you authorize the use of your biometric data for verification and security.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with pre-tax and post-tax contributions up to IRS annual limits and a company match.
• Full flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, paid parental, military and bereavement leave, and jury duty leave.
• Disability coverage (short and long term), life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.