Instructional Designer, Global Sales Enablement

Description

The company is a financial infrastructure platform for businesses. Millions of companies, from large enterprises to early-stage startups, use it to accept payments, grow revenue, and open new business opportunities.

The Global Sales Enablement team builds onboarding and ongoing learning for the company's sales teams. Topics include products, sales processes and tools, sales skills, and business knowledge.

The team works with subject matter experts and cross-functional partners to turn complex material into practical learning resources. Sellers build and apply skills through self-serve content, practice, and feedback.

Responsibilities

• Design, build, and maintain learning content that gives sales teams a shared base for their work, including e-learning modules, blended learning resources, and performance support tools.
• Work with enablement colleagues and subject matter experts to pin down learning needs, build content on established frameworks, and refine materials using feedback and learning data.
• Manage your assigned projects, report progress, and keep content current as products and processes change.
• Create learning objectives-driven e-learning modules, blended resources, and performance support tools.
• Build and update instructional content with authoring, visual design, and approved AI tools.
• Work with product marketing, operations, and other experts to collect information and check content accuracy.
• Apply instructional design and user experience principles to make learning clear and practical.
• Talk with stakeholders to identify capability gaps and turn them into focused content and activities.
• Evaluate content effectiveness with learner feedback and activity data, then make improvements.
• Maintain existing materials while managing projects, dependencies, and competing priorities.

Requirements

• At least 3 years in instructional design, sales enablement, or a similar learning-content role, applying instructional design principles and established frameworks.
• Hands-on experience with e-learning authoring tools such as Articulate Rise or comparable software.
• Skill at explaining complex information through clear writing, visual design, and learning activities.
• Experience working with subject matter experts to learn unfamiliar products or processes and produce accurate content.
• Experience handling content tasks and deadlines, acting on feedback, and using learning data to improve materials.
• Optional: experience building learning content for sales or other customer-facing teams.
• Optional: familiarity with sales processes and methodologies.
• Optional: experience using large language models to support learning content development.
• Optional: experience with Adobe Creative Suite, video editing, or other multimedia production tools.
• Optional: experience designing game-based or mobile learning.
• Optional: familiarity with agile development methods or Kanban.

Conditions

Candidates who meet the minimum requirements are encouraged to apply.