Implementation Manager - Moveworks

Description

The company makes a platform that automates work through AI agents, and this role takes customers from their first rollout through to new product launches. The role owns on-time, on-budget delivery against the outcomes each customer wants, often working alongside a services partner.

You will work with the customer's project team and any partner involved, following established best-practice methods and the governance process so stakeholders stay on board. You will manage risk and issues, assemble and lead project staff, make sure they understand their tasks, track progress and correct deviations.

Responsibilities

• Lead customers through their first Moveworks implementation and through new product offerings, often with a services partner.
• Run the engagement's governance, timeline, scope, risk, change management, staffing and reporting.
• Help customers find, map, build and launch agentic workflows that deliver business value.
• Advise on change management practices that drive adoption and prepare the organization.
• Meet with Sales, partners and customers to understand the customer, the engagement, its challenges, open issues and the value delivered.
• Set goals with the customer and shape deliverables to match them.
• Serve as the single point of contact, building collaboration and getting the customer to agree on proposed solutions.
• Coach team members and partners so they hit engagement deliverables and help the customer reach their desired results.
• Spot differences between actual progress and the plan of record, propose fixes and drive them to resolution.
• Work with the Product organization as a customer advocate, bringing field insights into product design and development.
• Work with Customer Success Managers so the handover to post-launch support is smooth.

Requirements

• Experience using AI in work processes, decision-making or problem-solving, or thinking critically about how to apply it. This can include AI-powered tools, workflow automation, analysis of AI-driven insights, or the wider impact of AI on your function or industry.
• 4+ years of progressive experience leading software implementations with enterprise customers, SaaS preferred; equivalent education or experience can be substituted.
• Project management experience covering scope control, budgeting, estimating and resource management.
• Ability to propose creative technical solutions to hard problems and explain technical ideas clearly and efficiently.
• A process mindset and strong problem-solving skills, always looking for a smarter way to reach a goal.
• Experience building strong internal and external relationships, including with senior executives.
• Creativity and the ability to run projects on your own.
• Experience working through complex issues with analysis and resolution.
• Experience working across cross-functional teams.
• Diplomatic and tactful, and steady under pressure.
• Bachelor's degree.
• Willingness to travel up to 25% of the time.

Conditions

Base pay for this location is $116,400 - $192,100. The base figure is a guideline; total pay depends on qualifications, skill level, competencies and work location, and pay is set by the geographic location of the role and may change.

Equity is offered where applicable, along with variable or incentive pay. Sales positions generally include an On Target Earnings incentive structure.

Work personas (flexible, remote or required in office) are assigned by the type of work and the work location. The company may check your distance from the nearest office with a third-party service to determine eligibility.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match and an employee stock purchase plan (ESPP).
• Matching donations, flexible time away and family leave programs.