Platform Professional Services Senior Consultant - Guardian (Remote)

Description

The company is a global cybersecurity leader that has operated since 2011 and protects the people, processes and technologies organizations depend on.

Its AI-native platform handles almost 3 trillion events per day, and that volume grows daily.

Customers come from every industry and rely on the company to keep their operations, communities and daily lives running.

This role is Platform Professional Services Senior Consultant, specialized in AI for Detection and Response, within the company's Services team.

You will own the full engagement, from the first customer conversation through planning, installation, optimization and ongoing support of the platform's AI-powered detection and response capabilities.

The role focuses on using the platform's artificial intelligence and machine learning to improve threat detection, automate response work and improve security results for customers.

Responsibilities

• Provide technical help with implementing, configuring and troubleshooting the platform's AI-powered detection and response capabilities.
• Help customers tune AI-driven detection models and automated response workflows.
• Configure and tune machine learning algorithms to cut false positives without losing detection quality.
• Build and roll out AI-driven automation playbooks for security operations.
• Resolve AI-related issues for customers ranging from small to large enterprises.
• Write scripts and applications that use the platform's APIs to extend its AI features.
• Work with customers to interpret AI-generated alerts and findings.
• Use the company's AI capabilities to improve vulnerability prioritization and asset management.
• Help customers connect the platform's AI features to their existing security tools and workflows.
• Support Incident Response teams with AI-powered threat hunting and forensic analysis.
• Lead AI skills workshops for the Platform Professional Services team.
• Collaborate with the team to produce customer-facing AI materials.

Requirements

• At least 8 years of IT deployment work or experience in an end-user or customer environment.
• Strong grasp of AI and machine learning concepts, especially as they apply to cybersecurity.
• Strong understanding of software deployment technologies.
• Very knowledgeable about Windows, Mac and Linux.
• Experience with AI-powered security tools and platforms.
• Knowledge of data science principles and how they apply to security operations.
• Experience with security automation and orchestration platforms.
• Strong working knowledge of Microsoft Office applications.
• Clear communicator who builds collaborative working relationships.
• Strong record of presenting technical AI content to different audiences.
• Strong experience with computer and network systems security.
• Solid analytical and problem-solving skills for unusual and complex problems.
• Proactive and thorough at managing your own work and prioritizing customer projects.
• Experience mentoring team members.
• Some experience leading a team through projects.
• Highly motivated, self-directed and focused on results.
• Proven record of using AI technologies to improve decisions, streamline workflows, raise efficiency and drive business outcomes.
• Travel and assignment work is possible.
• Preferred: experience with endpoint security, including the platform, antivirus and EDR solutions.
• Preferred: experience with machine learning models, natural language processing, anomaly detection and writing prompts.
• Preferred: Python, R or similar languages for data analysis and model development, plus work with or building AI agents.
• Preferred: Windows, Linux and Mac operating systems.
• Preferred: software deployment tools such as SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ and PsExec.
• Preferred: PowerShell, Python, Bash or Batch scripting.
• Preferred: host-based firewalls, file integrity management, data protection, vulnerability management, attack surface management or IT automation.
• Preferred: CIS Benchmarks, STIGs, PCI or HIPAA compliance.
• Preferred: SIEM, MSSQL, Splunk or LogScale databases and tools.
• Preferred: identity systems such as Active Directory, Azure AD or SSO.
• Preferred: AWS, Azure or GCP cloud platforms.

Conditions

This is a remote role.

You may travel up to 25% of the time.

Base salary range for U.S. candidates is $115,000 to $165,000 per year. Placement within the range depends on factors such as experience, skills, certifications, job level, supervisory status and location.

You may be asked to take and pass alcohol and/or drug tests from time to time during employment.

The company is an equal opportunity employer and does not discriminate on protected characteristics.

Applicants can find out more about their right to work.

The posting closes 12-29-2026.

Benefits

• Eligibility for bonuses and equity grants.
• Comprehensive benefits including health insurance, 401k and paid time off.
• Physical and mental wellness programs.
• Vacation and holidays.
• Paid parental and adoption leave.
• Professional development for all employees, regardless of level or role.
• Employee networks, neighborhood groups and volunteer opportunities.
• Office amenities at a site with a vibrant culture.
• Great Place to Work certification across the globe.