Solutions Implementation Manager

Description

The company makes AI-enabled scenario planning and analysis software that helps businesses decide faster and stay ahead of competitors.

Over 2,400 global companies use the platform, and many customers rank among the Fortune 50.

The team is organized around a shared commitment to customer success.

This role guides customers through implementations, leading blended delivery teams with business partners to deploy solutions efficiently and effectively.

Responsibilities

• Own the full deployment lifecycle of one or many strategic implementations.
• Serve as the main contact for each delivery and give internal leaders regular visibility into active projects.
• Run customer meetings with audiences from operational managers to the C-suite.
• Manage each project end to end with the client's project manager until deployment succeeds.
• Act as the client's key business partner at project and executive levels.
• Give high-level presentations to audiences from executives to system end users.
• Plan resource needs, allocate people's time, and hold the team to deadlines.
• Track timelines and make sure milestones are hit.
• Raise, escalate, and mitigate issues and risks, both internally and with the client.
• Report on resources, budget, and status to sponsors and stakeholders.
• Handle several concurrent tasks and adjust to changing priorities.
• Coordinate with project teams and other departments.
• Turn complex business requirements into actionable plans and align stakeholders on them.
• Set client expectations and resolve difficult situations positively.
• Lead decisions on scope, timelines, resourcing, model design, testing and training plans, and change management.
• Capture project lessons and document best practices.
• Follow the company's implementation methodology so models are powerful yet easy to use and customer modelers become self-sufficient.

Requirements

• Self-starter who has driven customer success and aligned executives and departments in complex environments.
• Able to understand customer needs and, with business partners, turn them into simple, useful, high-value solutions.
• Experience in enterprise performance management and working with account executives, solution architects, and customer success leaders.
• Committed to customer outcomes and tenacious about implementations that deliver lasting value.
• Take ownership of the implementations you lead and enjoy working in a team.
• Deep experience in program and project management across many stakeholders.
• Proven record of influencing stakeholders at every level and building trusted, long-term relationships.
• Preferred: 6+ years in software project management, customer success management, or related work.
• Preferred: data-driven, managing milestones, outcomes, risks, and issues.
• Preferred: keen to run a consistent implementation process across every customer in your portfolio.
• Preferred: strong verbal and written communication.
• Preferred: experience using the company's planning platform.
• Preferred: experience with implementations on that platform.
• Preferred: willing to dig into details and solve problems with cross-functional teams of staff, partners, and customers.
• Preferred: skill with project management tools to plan, track, and report progress.
• Preferred: quick to learn the platform's evolving technologies.

Conditions

This is a remote role.

The company hires regardless of gender identity, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or other personal traits.

Interviews include an extensive process with a recruiter and a hiring manager, by video or in person, and offers are made verbally first and confirmed in writing.

Benefits

• The company says you will be developed, connected, and rewarded in this role.