Enterprise Implementation Consultant

Description

Who we are

The company (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Who we are

The company (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

About the role:

In this role, you will be part of our Public Sector Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of the company's solution. Your customers span the entire range of state, city, and local government, as well as K12 Education.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

May require travel to customer sites up to 10% of the time, including overnight stays.

You should apply if:

You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safely, and drive citizen value through their services.

You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.

You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in the company, you are in constant communication and collaboration with key stakeholders to win as a team.

You are the architect of your own career: If you put in the work, this role won’t be your last at the company. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.

You want to be with the best: At the company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

Manage the deployment of the company technology to large-scale customers, enabling customers to achieve quick time to value in their investment

Create launch plans and a roadmap to increase product usage

Track implementation progress, participation, product adoption, and account health

Run training sessions, demonstrate the company’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases

Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Serve as a mentor to the wider Customer Success and Support teams

Deeply understand the company platform’s capabilities and explain them to customers of all types

Champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience supporting or working with technical products

Solutions-oriented with strong problem solving skills

Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment

Diplomacy, tact, and poise under pressure when working through customer issues

Bachelor’s degree from a 4-year institution

An ideal candidate also has:

Strong bias for action, the ability to think big, with insistence on high standards

Experience serving and supporting large-scale solutions for Public Sector organizations

Thrives in an unstructured, fast-paced, and change-heavy environment

PMP certification

The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$88,979.55 - $119,636.36 USD

Total Rewards

At the company, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At the company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at the company