HPC Onsite Technical Consultant (Borlänge, Sweden)

Description

The role is onsite, mainly based at an HPE partner or customer office.

The company is a global edge-to-cloud technology company, and the team supports a large high performance computing system for a customer in Borlänge, Sweden.

You will work as a resident technical consultant in a dedicated onsite team that provides reactive hardware support.

Job level TCP03, within Services.

You act as a trusted adviser to customers and internal project teams, provide technical consulting, and keep up with emerging technologies and market knowledge.

At this level you solve common and sometimes complex technical problems, may lead projects and guide less experienced professionals, and use independent judgment while consulting others on the best approach.

Responsibilities

• Troubleshoot hardware faults, whether reported by the customer or found by HPE onsite staff.
• Write clear, accurate remediation action plans and technical records.
• Use the standard troubleshooting methods and tools.
• Escalate open issues to product L2 and L3 support groups and to management, then follow up until they are resolved on time.
• Carry out the plan of action for failed hardware components.
• Keep detailed records of planned maintenance and its results in the case management systems.
• Monitor the system's Cooling Distribution Units and act according to the set routines.
• Handle spare parts receipts and returns through the spare parts process.
• Track spare parts stock and take action when replenishment is needed.
• Contribute to new business opportunities and provide technical input for deal proposals.

Requirements

• A degree or equivalent qualification in computer science or a related field.
• 3-5 years of experience supporting computer systems hardware.

Conditions

Be available for a 24/7 on-call rotation to meet the strict service level agreement attached to the support contract.

Work primarily from an HPE partner or customer office in Borlänge, Sweden.

Product training is provided, and you receive mentoring from colleagues in the worldwide HPE HPC team.

HPE welcomes applications from all qualified people and does not discriminate on protected grounds.

Benefits

• Health and wellbeing benefits covering physical, financial and emotional needs.
• Career development programmes, including routes to become a subject expert or to move into another division.
• Flexibility to manage work alongside personal needs.