Technical Consultant - Production and Architecture

Description

The company is a global fintech firm that makes trading, risk management and processing software for capital markets, with 19 offices and about 3,400 staff from more than 65 nationalities.

The software is used by banks, asset managers, corporations and utilities worldwide.

You would join the Production and Architecture Consulting team in Client Services, which works with clients across Europe, the Middle East and Africa.

The team assesses, runs and improves MX.3 production environments through technical guidance, architecture reviews and reliability plans.

The work sits between reliability, production support and technical architecture: you help clients track down hard production issues, spot reliability risks, and raise the availability, performance, security and resilience of business-critical systems.

You work closely with clients and with the company's development teams to build solutions.

Responsibilities

• Serve as the main technical adviser for your assigned clients, learning how their production systems work and what they care about most, and bringing in the right experts to deliver dependable fixes.
• Own complex production incidents from first investigation through to resolution: find root causes, involve the right people, keep clients updated, and work to stop repeats.
• Take part in on-site and remote architecture reviews of MX.3 environments, judge their health, flag reliability risks, and agree a ranked improvement plan with the client.
• Carry client priorities into the company and follow up on product fixes and improvements with the development teams.
• Size infrastructure and plan capacity for workload growth, operational efficiency and testing.
• Help design disaster recovery plans and other measures that keep production resilient.
• Help put platform security requirements in place, including encryption of data in transit and at rest.
• Help build monitoring, alerting and observability, including APM and infrastructure dashboards.
• Track market trends, new technologies and changing technical requirements in financial services.
• Build internal tools that automate routine operational tasks and speed up investigation and performance analysis.

Requirements

• A master's or engineering degree in computer science, software engineering, information systems, telecommunications or a closely related technical field.
• 1 to 3 years of professional experience in site reliability engineering, DevOps, production support, cloud operations, infrastructure or software engineering.
• Recent graduates with strong, relevant internship experience may also be considered.
• Solid working knowledge of Linux or Unix and Bash scripting.
• Experience with at least one scripting or programming language, such as Python, Bash, Go, Java or C.
• Understanding of SQL, databases and performance analysis. Experience with Oracle, Sybase, Microsoft SQL Server or PostgreSQL is an advantage.
• Familiarity with a cloud platform such as AWS, Azure or GCP.
• Understanding of CI/CD and some exposure to containers and orchestration, such as Docker and Kubernetes.
• Familiarity with monitoring and observability tools such as Datadog, Grafana, Prometheus, Splunk or an equivalent APM product.
• Familiarity with networking fundamentals and distributed systems.
• Exposure to Java diagnostics, profiling, thread dumps, heap dumps or garbage collection analysis is an advantage.
• Familiarity with performance testing tools is a plus.
• Strong analytical skills and a real interest in technical investigation and troubleshooting.
• Quick learning and the ability to stay effective in fast-moving production and support work.
• An ownership mindset, close attention to detail, and a commitment to dependable solutions.
• Clear communication, able to explain technical topics to different audiences.
• A collaborative style, working well with colleagues and clients across regions.
• Curiosity about financial technology, capital markets and business-critical systems.
• Good professional English.

Conditions

Equal opportunity applies to all candidates.

Benefits

• Hands-on experience in reliability engineering for mission-critical capital markets platforms.
• Learn from experienced production, architecture and engineering specialists.
• Exposure to cloud technologies, distributed systems, observability and large-scale production environments.
• Direct work with leading financial institutions, contributing to solutions with visible client impact.
• A clear technical career path within a global fintech organisation.