Senior Implementation Manager (EMEA)

Description

ABOUT WAY

Way is building the AI, data, and infrastructure layer for the experience economy.

As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold.

Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others.

Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it.

That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves.

Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics.

Responsibilities

• As part of the Customer Success team, the Senior Implementation Manager’s core objective is to onboard and implement Way partners seamlessly and efficiently to drive rapid time-to-value and strong ROI. We are looking for an organized, curious, and goal-oriented professional to be an anchor hire in our Paris office.
• You bring strong autonomy, practical problem-solving skills, and the capacity to anticipate operational bottlenecks before they arise. You are comfortable managing complex project plans, aligning senior stakeholders, and taking full ownership of your deliverables from closed-won to live launch.
• Ideally, you bring a background in enterprise SaaS implementation, customer onboarding, or hospitality tech. You are committed to building a world-class platform, taking genuine ownership of your work, and helping establish Way’s EMEA operational foundation.
• Project & Implementation Management: Manage internal and external timelines for enterprise and mid-market customer implementation plans to hit strict Time-to-Launch and Time-to-Value targets.
• Strategic Advisory: Develop complete mastery of the Way platform to act as a trusted advisor to partners throughout the implementation lifecycle.
• Multi-Tier Stakeholder Alignment: Build strong working relationships across corporate brand teams and property-level hotel operators to drive user adoption.
• Cross-Functional Handoffs: Ensure clean, structured handoffs from implementation to long-term Customer Success and Support teams upon successful go-live.
• Process & Feedback Loops: Provide continuous feedback into product roadmaps and customer journey mapping, channeling partner feature requests and operational insights back to engineering and product teams.
• Adoption & Risk Mitigation: Proactively surface blockers, manage escalations, and align competing priorities across technical and operational stakeholders.
• Travel: Occasional travel for key client site visits across Europe as required.
• What We Are Looking For
• Experience: 3+ years of client-facing experience in software implementation, technical onboarding, or SaaS customer success. Experience within the hospitality, travel, or experiential tech sectors is a strong plus.
• Location & Presence: Based in the Paris metropolitan area with full legal authorization to work in France (without requiring sponsorship). This role is 100% onsite (5 days per week) at our Paris office to foster close in-person collaboration as we scale our EMEA team.
• Languages: Professional fluency in English is required (primary language for global internal operations and international accounts). Fluency or professional proficiency in French is strongly preferred; additional European languages (e.g., German, Spanish, Italian) are an asset.
• Execution & Ownership: Demonstrated track record of managing multi-stakeholder enterprise rollouts with high autonomy, structured methodology, and clear follow-through.
• Analytical Skills: Proficient in data-driven decision-making, synthesizing partner feedback, and translating client business goals into concrete technical configurations.

Benefits

• Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves.
• Full-time permanent contract ( CDI ): with a competitive base salary and bonus calibrated to experience.
• Experience Firsthand: An annual travel and accommodation stipend to book stays and curated experiences across Way’s global partner portfolio.
• The Environment: A central Paris office space equipped with modern tooling, direct access to global leadership, and an in-person, high-momentum team dynamic.