Implementation Consultant

Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Implementation Consultant, Education

This is a hybrid role based at our London office.

About the role

Flywire is looking for an Implementation Consultant to join our Education Implementation team in London. You will be the subject matter expert for your product area and will guide UK universities through their move onto Flywire's student payment and receivables solutions, from discovery through to go live and beyond. Working closely with clients and project managers, you will shape how institutions configure and adopt our platform while helping their finance teams change the way they work.

This role suits someone who knows how a UK university's fees and income function runs from the inside, or who has delivered student systems or payments implementations into UK higher education, and who now wants to bring that expertise into a growing fintech business.

Responsibilities

• Own the product side of implementations for UK higher education clients, working with project managers and colleagues around the world on discovery, configuration, testing and go live
• Act as a trusted adviser to university finance teams by sharing product best practice and guiding them through the process and change management needed to move onto our core product
• Design and deliver training for client super users and end users both in person and remotely, tailored to functional and technical audiences
• Create and maintain detailed product documentation in partnership with Product and Engineering, supporting knowledge transfer into our Account Management and Sales teams
• Bring client insight back to Product Management to help shape the roadmap
• Tools we use: Smartsheet, Jira, Sumo Logic, Google Workspace, Box and Zendesk

Requirements

• At least five years' experience in UK higher education, either within a university finance, student fees or income team or delivering student systems or payment implementations to UK institutions
• Working knowledge of the systems UK universities rely on, such as Tribal SITS:Vision for student records alongside finance platforms including Unit4, Oracle, Workday or SAP
• A solid understanding of tuition fee billing, payment allocation, credit control and reconciliation, including how Student Finance and sponsor funding flows into the student account
• Familiarity with UK payment methods including card payments, BACS, Direct Debit and Faster Payments, with knowledge of international student payments a strong advantage
• Experience implementing or configuring payment or SaaS software
• Confidence training users with very different levels of technical knowledge
• Excellent written and verbal communication along with the presence to build credibility with senior finance stakeholders

Benefits

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally Learn more about their journeys by checking out InsideFlywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
• Submit today and get started!
• We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.