Head of Field Engineering, EMEA

Description

The company builds a search engine for AI systems. Its Search API is used by AI agents, Fortune 500 companies and AI labs, in a market that has changed little since the 1990s.

A $250M Series C has brought the valuation to $2.2 billion. a16z led the round, and existing backers Benchmark, Lightspeed and YC also put in more capital.

The team is about 100 people, mostly in San Francisco, with backgrounds that include Harvard, MIT, Meta, Google Research, startup founding and dropping out.

This is a player-coach leadership role, and you will help build the EMEA field engineering function from its earliest stage. You will be measured on revenue, both new business won and existing accounts retained and grown across the region.

Responsibilities

• Hire, onboard and lead Solutions Architects and Forward Deployed Engineers, then split them into separate SA and FDE leads as the team grows
• Take the lead on technical wins for new EMEA business, working alongside regional Sales leaders
• Drive post-sales technical success: getting customers into production, increasing adoption and usage, and spotting churn or contraction risk early on EMEA accounts
• Stay close to the work by running discovery, demos, POCs and competitive evaluations on key deals and stepping into critical customer integrations
• Build pipeline with Marketing through webinars, technical content, events and meetups in EMEA
• Run the global operating model locally, covering SA to FDE handoffs, account health reviews, escalation paths and the product feedback loop
• Bring EMEA customer needs into product and roadmap discussions, ranking gaps by the revenue that depends on them

Requirements

• Strong hands-on engineering skills: you can build demos, review production integrations and run rigorous evaluations yourself, at the level of the engineers you will hire
• 6+ years in technical customer-facing roles such as solutions architecture, sales engineering, technical consulting or forward deployed engineering, including 2+ years leading teams, ideally at an AI-native or developer-first company
• A record of winning technical evaluations and of getting customers live after the sale
• A record of building a team or a region from an early stage
• Clear communication with CTOs, engineers and executives across EMEA markets
• Willingness to travel across EMEA and to the San Francisco HQ
• You might excel if you:
• Have opened or scaled a new region for a US-based technology company
• Have built with LLMs, RAG or agents and can speak credibly about retrieval and search quality
• Have owned or co-owned a revenue number as a technical leader
• Speak one or more additional European languages
• Care about organizing the world's knowledge and making it accessible to machines

Conditions

Based in the London office, in person

Travel across EMEA and to the San Francisco HQ is required