Freight Business Analyst

Description

The company is aiming to do its best for the customers and businesses it serves, and the company is looking for someone to join the Business Analyst Team supporting several Large Market Accounts in freight operations.

The role is a technical one. You will be an expert in analytics and reporting (BI), report training, database management, KPI and metrics, root cause analysis, EDI and file management, chart of accounts and GL coding, and advanced business rules.

You will need to become proficient in the freight payment software application and the Cognos reporting tool. You will work with the Production, Data Exchange and Product Development groups on software issues, service requests, troubleshooting, enhancements and testing. You will also review processes and procedures and lead process improvement efforts.

You will help deliver high-quality service and support to Freight Payment customers.

Responsibilities

• Analyze existing systems and procedures, then propose new systems and information solutions along with technical and procedural improvements.
• Assess current operating costs and estimate the savings that proposed changes would produce, then make recommendations based on that analysis.
• Take part in changing existing applications or building new ones.
• Serve as the technical link between management, staff and information systems, defining and communicating operational policy, plans, customer service standards and financial or performance reporting.
• Check that documentation and requests follow established policies and procedures.
• Maintain systems that track projects, plans and data, and give management reports as needed.
• Write test plans and test new systems and changes to existing ones.
• Create communication materials so people stay aware of policies, plans, procedures and study or project results.
• Carry out systems analysis and development work to improve workflow and operating efficiency.

Requirements

• A bachelor's degree or equivalent work experience.
• Typically four or more years of related experience.
• Thorough knowledge of the policies, plans, procedures, products and regulatory requirements for your business unit.
• Ability to analyze a business need, which includes scheduling meetings, setting agendas and working with business line leaders.
• Solid understanding of project management and testing methods and procedures.
• Ability to build test schedules, review test plans, track test issues and report results.
• Strong analytical and forecasting skills.
• Ability to juggle multiple tasks, projects and deadlines at once.
• Ability to work effectively as part of a project team.
• Clear verbal and written presentation and communication skills.
• Comfortable navigating a range of software, including Microsoft Office applications.

Conditions

This is a hybrid role. You must be onsite at least 3 days a week at 1000 E Warrenville Rd, Naperville, IL 60563.

The company will accommodate disabilities during the application and hiring process. See the company's disability accommodations page for details.

Benefits

• Healthcare coverage: medical, dental and vision.
• Basic term life insurance, with optional term life insurance available.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) plan and an employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and safe leave accrual of one hour per 30 hours worked, up to 80 hours per calendar year unless the law provides otherwise.
• Full benefits details by employment status are available on the company's benefits page.