ERP Business Systems Analyst

Description

The company is a diversified manufacturer that designs, builds and delivers products for market-leading brands.

This role is an ERP Business Systems Analyst based in Austin, TX, in the IT team. You will report to the manager and keep IT services, systems and infrastructure running to meet business needs.

The work covers a hybrid cloud IT infrastructure and the teams that depend on it.

Responsibilities

• Handle daily operations and service delivery for the hybrid cloud infrastructure, acknowledging and working IT infrastructure incidents in the incident tracking system.
• Watch systems for availability, capacity and performance, and take part in patch management and IT business continuity and disaster recovery planning and testing.
• Write code to automate manual IT operations where it makes sense.
• Write standard operating procedures for daily maintenance of applications and the systems beneath them.
• Monitor enterprise systems so they are sized to meet changing business demands.
• Make sure backup and retention policies protect the business from data loss when failures occur.
• Set up clear communication channels and feedback loops with customers, peers and cross-functional teams.
• Recommend software and hardware updates that improve system performance and reliability.
• Set and keep to budgets, schedules, work plans and performance requirements.
• Keep business applications performing, scalable, usable and available by defining support and monitoring processes, setting and driving SLAs, and running system tests.
• Research, design, code and test new systems and enhancements that match IT project deliverables.
• Install, configure, administer and maintain business applications and their hardware to technical specifications.
• Work with several teams to gather requirements, write detailed program specifications and coordinate implementation.
• Liaise with system users and vendors, investigate and fix system problems so users get quick, satisfactory resolutions.
• Run change management, track changes and publish performance metrics.
• Protect the integrity and security of enterprise data across hybrid cloud environments, following business needs, industry best practices and privacy, security and regulatory requirements.

Requirements

• A bachelor's degree or equivalent experience and training is typically expected.
• Ideally, 1-2 years of related experience.
• A general understanding of system architecture concepts and methods.
• Basic skills in troubleshooting, log analysis and data analytics.
• Strong collaboration skills and an interest in technical challenges and operations support.

Conditions

Location: Austin, TX.

Hybrid cloud environment; reporting to the manager.

Job category: IT.

Relocation: domestic relocation only.

Visa sponsorship is available.

Applications are accepted for at least 5 days from the posting start date and until the end date or until the role is filled. The posting may close earlier if application volume is high.

The company is an equal opportunity employer. Hiring decisions are based on merit, qualifications and abilities, without regard to protected characteristics.

Benefits

• Medical, dental and vision plans.
• Life insurance.
• Short-term and long-term disability cover.
• Matching 401(k) contributions.
• Vacation and paid sick time.
• Tuition reimbursement.