Engineer II, Field Service

Description

The company makes advanced analytical and scientific instruments for research, industrial and healthcare customers.

In this Field Service Engineer II role, you keep those instruments running at customer sites.

Responsibilities

• Install new instruments at customer sites.
• Carry out routine maintenance on complex equipment.
• Diagnose and repair faults, including down to component level.
• Deliver high-quality service to each customer you support.

Requirements

• Either an advanced degree with no prior experience, or a bachelor's degree plus 2 years of hands-on work setting up, diagnosing and fixing complex analytical instruments.
• Preferred fields of study: electronics, engineering, physics, chemistry or a related technical field.
• Extra certifications in a relevant area are advantageous.
• Skill in electronics and mechanical troubleshooting.
• Hands-on experience with qPCR, capillary electrophoresis or next-generation sequencing equipment is preferred.
• Clear written and verbal communication with customers.
• Good planning and time management.
• Working knowledge of Microsoft Office and service management software.
• Able to read technical documentation and schematics.
• Valid driver's license.
• Able to lift up to 50 lbs.
• Fluent English is required. Other languages are beneficial.
• Able to solve problems and work largely on your own.
• Follow safety procedures and quality standards.
• Respond to customer needs at short notice.
• Train and support customers on how to operate the equipment.
• Write up service activity and prepare detailed reports.
• Track record of meeting customer satisfaction goals.

Conditions

Standard Monday to Friday schedule.

Laboratory setting where you must be able to lift 40 lbs without assistance.

Some personal protective equipment is required, such as safety glasses, gowns, gloves, lab coats and ear plugs.

Travel up to 50-75% of the time within your assigned territory.