Distinguished, Product Manager - In-Store and In-Club Experience

Description

This is a Distinguished Product Manager role focused on in-store and in-club experience.

The team builds the company's customer-facing AI shopping assistant, which aims to make shopping conversational, multimodal and agentic. The work covers the whole journey, from inspiration and discovery through consideration, purchase and post-purchase.

You would work closely with Product, Design, Engineering, Data Science and business leaders to make the assistant a central part of the company's ecosystem, linking discovery, search, personalization, item pages, cart, checkout, services and post-purchase into one connected experience.

Responsibilities

• Set enterprise-wide product strategy and build organizational capabilities that strengthen the company's competitive position.
• Lead several complex product lines, using market trends, customer insight and business strategy to drive broad adoption and create value.
• Define the long-term vision, guide product roadmaps and set up governance frameworks.
• Influence cross-functional stakeholders and make decisions based on data.
• Advocate for emerging technologies and ethical standards.
• Mentor talent and raise product management practice across the organization.
• Help shape the assistant's long-term product vision and strategy using deep customer, market, product and technology insight.
• Own major strategic problem spaces, turning the broader vision into clear customer problems, product strategies, roadmaps and measurable outcomes.
• Define how the assistant moves from a conversational tool to a multimodal, agentic experience that understands goals, reasons through complex needs and helps customers complete shopping missions.
• Find emerging AI capabilities that can deliver differentiated, lasting value for customers.
• Shape how the assistant connects with the wider ecosystem, including discovery, search, personalization, item pages, cart, checkout, services and post-purchase.
• Build strategic frameworks that show where AI-native experiences will meaningfully improve shopping and where current interaction models work better.
• Work across the organization to turn the vision into a portfolio of experiences that can be tested, learned from and scaled to hundreds of millions of customers.

Requirements

• Deep knowledge of customers, products, markets and technology, and how it can shape the shopping experience at scale.
• A strong product vision, with the ability to turn a broad idea into clear customer problems, roadmaps and measurable results.
• Solid understanding of generative AI, multimodal experiences, personalization, reasoning and agentic systems, and the customer value they can create.
• Skill at spotting high-impact customer opportunities and turning them into strategies and experiences that work at large scale.
• Thinking across the full shopping journey, from discovery and inspiration through purchase and post-purchase.
• Experience leading cross-functional work with Product, Design, Engineering, Data Science and business leaders.
• Comfort working in new, complex problem areas, building frameworks and refining experiences through testing and scaling.

Benefits

• Incentive awards tied to individual performance.
• A compensation package.
• 401(k) match, a stock purchase plan, paid maternity and parental leave, PTO and multiple health plans, along with other perks.