Director, Solutions Architect (Health Plans)

Description

The company runs a specialty care platform that connects people with top specialists for surgery, cancer care, infusions and more, through a curated national network.

A dedicated care team, including Care Advocates and nurses, supports members across their whole care journey so they can recover and get back to work and family.

Large employers rely on the company to deliver care to more than 6 million members, with nationwide specialist access and significant cost savings.

This is an individual contributor position on a growing team. You act as a consultative solutions expert and trusted advisor, working with Health Plan Sales leadership to win and grow new business, especially in risk products.

You turn business problems into practical technical and product solutions, help shape infrastructure for growth, run new initiative intake, handle escalations, and advise on go-to-market and implementation. The role requires both detailed technical and financial discussions and executive-level strategy, with long-term growth in view.

Responsibilities

• Work as a trusted advisor alongside the health plan sales team on qualified partnerships, serving as the solutions expert and strategic partner in winning new business.
• Draw on your health plan and vendor experience to design inventive, scalable answers to technical and non-technical problems that fit partner operations and priorities.
• Advise on, build and roll out complete product solutions and integration plans tied to health plan goals.
• Work across teams to identify and push for the infrastructure needed to grow the business and scale operations.
• Act as internal lead and project manager for solutions, while the VP of Health Plan Sales is the external lead.
• Set up and run a structured intake process for new health plan growth initiatives that sets priorities, keeps work visible and moves it forward efficiently.
• Resolve escalations from prospects and partners by coordinating with internal and external people to improve service and trust.
• Build and maintain strong working relationships with internal stakeholders to support collaboration and smooth operations.
• Check that health plan contracts match operational goals, performance metrics and service-level agreements to help retain partners.
• Track industry and competitor trends, then recommend and deliver new approaches for changing health plan needs.
• Move between detailed technical discussions with specialists and higher-level strategy with non-technical executives.
• Champion forward-looking, distinctive strategies that improve competitiveness and support lasting growth.

Requirements

• 10+ years of progressive experience in healthcare, health plans or health tech, with a solid background in solutioning, product integration or implementation, or vendor and partner management.
• Direct experience working with health plans and ecosystem partners such as TPAs, PBMs and risk-bearing entities.
• A strong record as a strategic thought partner to sales and product leaders driving business growth.
• Proven success working with cross-functional teams to build and scale complex solutions.
• Deep knowledge of health plan operations, risk products and integration strategies across the healthcare ecosystem.
• Ability to bridge business needs and technical or product solutions, turning complex requirements into actionable plans.
• Excellent communication, moving easily between deep technical discussions and executive strategy conversations.
• Strong analytical skills, with the ability to absorb complex data and synthesize it.
• Resourceful, creative problem solver who can design scalable approaches under ambiguity.
• Track record managing escalations, intake processes and infrastructure planning to support organizational growth.
• Proven ability to earn trust as an advisor with both internal stakeholders and external partners.
• Willingness and ability to use artificial intelligence to streamline work, boost productivity and get work done.
• Solid grasp of emerging healthcare and health plan trends, and the ability to proactively suggest innovative solutions.
• Ability to move fast with minimal direction, responding with urgency to health plan and internal business needs.
• Comfort in a fast-paced setting, which can be demanding but rewarding.
• Strategic thinker and problem solver, both in how you work with health plans toward shared goals and in how they build their functions, systems and processes.
• Flexible and solution-oriented, keeping momentum through change while delivering urgent priorities and strategic goals.
• Positive, high-energy approach with partners, clients and colleagues to help reach shared goals.
• Use logic in decisions, focus on execution, and celebrate both small and big wins.
• Value inclusion and want to work on a diverse team with varied experiences and perspectives.
• Grit and ambition to tackle big problems with big ideas, within a team that backs new thinking.
• Care about customers and keep humanity in every decision, seeing them as the reason to drive change.
• Integrity, focusing on the truth rather than telling people what they want to hear.
• Thrive in a team environment where collaboration drives innovation.

Conditions

Travel 1-3 times per quarter on average to support partner engagements and business development.

The company does not discriminate in employment decisions or benefits on the basis of any characteristic protected by law.

Benefits

• Medical, dental and vision insurance.
• Short- and long-term disability cover and life insurance.
• 401k with company match.
• Paid time off and paid parental leave.
• Base salary of $165, $180, plus bonus, depending on relevant experience, location and qualifications.