Director of Product , Network Processing Caribbean and Central America

Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Role Summary:

The Director of Product, Network Processing will lead the strategy, business growth, and execution of Visa’s network processing priorities across the Caribbean and Central America. This role is accountable for developing and delivering a regional business plan that expands processing participation, accelerates adoption of network capabilities, and strengthens Visa’s value proposition for issuers, acquirers, processors, and other ecosystem partners.

The Director will translate regional and global priorities into market-specific strategies, balancing commercial opportunities, client needs, competitive dynamics, and local market requirements.

The role requires a strong understanding of the payments ecosystem and the ability to connect network processing capabilities with measurable outcomes for Visa and its clients.

Serving as a senior partner to market leadership and client-facing teams, the Director will shape strategic client engagements, build investment cases, and lead cross-functional initiatives from opportunity identification through commercialization and performance management. The role will also represent the needs of Caribbean and Central American markets in regional and global product planning, influencing roadmaps and investment priorities.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work.

Responsibilities

• Regional Strategy and Business Performance:
• Own the multi-year network processing strategy and annual business plan for the Caribbean and Central America, with clear market priorities, growth targets, investment requirements, and execution milestones.
• Drive processing volume, revenue growth, and adoption of priority network capabilities, partnering with market leadership to translate regional objectives into actionable country and client plans.
• Identify and assess growth opportunities across domestic and cross-border processing, client connectivity, transaction routing, and network modernization.
• Establish and manage performance metrics, monitor results against targets, and lead corrective actions to address gaps and capture emerging opportunities.
• Develop and present business cases for strategic initiatives, balancing revenue potential, delivery costs, implementation complexity, and long-term value.
• Commercialization and Client Leadership:
• Lead the regional commercialization of network processing capabilities, defining target segments, differentiated value propositions, go-to-market plans, and adoption strategies.
• Partner with Account Executives and market teams to build and advance a prioritized pipeline of processing opportunities with issuers, acquirers, processors, and strategic partners.
• Engage senior client executives to understand business priorities, influence processing strategies, and secure alignment on joint growth and modernization initiatives.
• Shape commercial proposals and support complex negotiations in collaboration with Sales, Finance, Legal, and other relevant stakeholders.
• Translate technical network capabilities into clear client benefits, including improved transaction performance, operational efficiency, resilience, and access to innovation.
• Execution and Cross-Functional Leadership:
• Lead complex, multi-market initiatives from strategy and business case development through implementation, commercialization, and benefits realization.
• Align Product, Technology, Client Services, Sales, Finance, Risk, Legal, and other stakeholders around shared priorities, ownership, and delivery commitments.
• Oversee the regional portfolio of network processing initiatives, managing dependencies, resource tradeoffs, execution risks, and escalations.
• Partner with technical and operational teams to support client readiness, successful implementations, and sustained adoption.
• Establish governance and executive reporting that provide visibility into business performance, strategic opportunities, delivery progress, and decisions required.
• Market Development and Organizational Influence:
• Represent Caribbean and Central American market needs in regional and global planning, influencing network processing roadmaps and investment decisions.
• Monitor competitive developments, payments infrastructure trends, and relevant regulatory changes in partnership with subject-matter experts.
• Develop market-specific approaches that reflect the diversity of processing environments, client capabilities, and business needs across the region.
• Promote innovation and the responsible use of emerging technologies to strengthen decision-making, productivity, and client engagement.
• Build organizational capability by mentoring colleagues, sharing expertise, and fostering accountability and collaboration across distributed teams.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Requirements

• Basic Qualifications:
• 10 or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or at least 3 years of work experience with a PhD.
• Preferred Qualifications:
• 12 or more years of work experience with a bachelor's degree or 8-10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Experience in creating vision statements and setting product goals.
• Experience in defining product strategy.
• Experience in product design.
• Proven ability to build trusted relationships with senior executives, influence strategic decisions, and support complex commercial negotiations.
• Experience in customer discovery and the design of new products based on that discovery.
• Experience in product execution.
• Experience in defining and leading plans to achieve product goals.
• Experience working in Agile frameworks and matrixed organizations.
• Experience in process or core banking best practices.
• Experience recruiting, growing, retaining, and leading technical talent.
• Experience collaborating in global, cross-functional teams.
• Strong commercial acumen and ability to forecast business trends.
• Excellent communication and executive presentation skills, including the ability to explain technical concepts to business audiences.
• Senior product management experience in Digital, Payments, and Financial Services.
• Experience in payments, network processing, transaction switching, acquiring, issuing, or related financial technology businesses.
• Proven track record of launching and managing digital products for issuers.
• Deep background in issuing institutions and managing large card portfolios.
• Experience in developing or launching new solutions and managing engagement, UX, and UI transformation.
• Experience leading difficult deal negotiations and managing third-party vendors.
• Ability to structure and manage complex cross-enterprise projects and processes.
• Superior analytical and problem-solving skills with demonstrated intellectual rigor.
• Experience managing diverse teams with positive records.
• Professional proficiency in English and Spanish.
• Information for US Applicants
• Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
• Work Hours
• Varies upon the needs of the department.
• Travel Requirements
• This position requires travel 5-10% of the time.
• Mental/Physical Requirements
• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
• Visa is an EEO Employer