Design System Business Analyst (Senior)

Description

Design System Business Analyst supports the management and evolution of the omnichannel design system that underpins how customer-facing content is created, assembled, and delivered across all brands and geographies. Working closely with the Design System Product Manager, this role translates business, brand, and market needs into clear requirements, user stories, and documentation for the system's component library, design tokens, usage standards, and governance model, so that every brand and market works from one consistent, accessible, and modular foundation. The role sits within the content supply chain space and works hands-on across the design and content tooling landscape, including Adobe Creative Suite, Figma, Supernova, and emerging AI capabilities.

This role partners with product, brand, creative, agency, technology, and market teams to gather and analyze requirements, maintain the standards and rules that govern content development at scale, and support adoption of the design system across the organization. The role requires strong analytical and collaboration skills in a matrixed environment, with accountability for backlog and requirements quality, contribution intake and governance operations, release documentation, and reporting on reuse, consistency, and adoption across brands and markets.

This role will report into the Director, Content Creation & Storage. It is an individual contributor role without direct reports, working closely with designers, engineers, and agency partners in a matrixed environment.

Key Accountabilities

Design System Requirements and Roadmap Support

Support the Design System Product Manager in shaping the design system vision, roadmap, and release plan by gathering, analyzing, and prioritizing needs from brands and geographies

Translate brand identity, accessibility requirements, and channel needs into well-defined requirements, user stories, and acceptance criteria for components, patterns, and tokens

Maintain the integration documentation between Figma, Supernova, and downstream developer environments, helping ensure design tokens remain a reliable source of truth for both engineers and AI code-generation workflows

Manage the design system backlog and support versioning, deprecation, and contribution processes, including release notes and change logs that keep brand and market teams informed

Design System Delivery and Governance Operations

Support the upkeep of the component library and token architecture in Figma, checking that libraries are well structured, documented, and ready for design-to-development handoff

Coordinate day-to-day governance activities, including triaging contribution requests, preparing design review materials, tracking quality checks, and recording approval decisions

Monitor alignment between design assets and downstream production, identifying gaps and issues that affect how components flow into campaign and content creation across the Adobe Creative Suite, Figma, and AI-enabled solutions

Adoption, Enablement, and Content Standards

Create and maintain documentation, onboarding guides, and training materials that help brands, markets, and agency partners adopt the design system, and provide first-line support to users

Document and keep current the standards and rules for content development, including modular content structures, naming, metadata, and usage guidance that make assets reusable across channels

Gather and analyze feedback from agencies and internal creative teams, and turn it into prioritized improvement requests for the system

AI-Enabled Content and Innovation

Document the processes, templates, prompts, and guardrails for creating and reviewing AI-generated content within the design system, and check that they are applied consistently

Research emerging design and content technologies and prepare analyses of where they could improve the speed, quality, and consistency of content production

Support pilots with selected brands or markets by defining success measures, collecting data, and reporting results to inform decisions on scaling

Measurement, Reporting, and Cross-Functional Partnership

Track and analyze KPIs for the design system, including component reuse, adoption by brand and market, consistency, accessibility conformance, and impact on content cycle time, and maintain the dashboards that report them

Act as a working-level partner to product, brand, creative, technology, and market teams, clarifying requirements and dependencies so that design priorities stay aligned with the wider content supply chain roadmap

Prepare status reports and leadership updates that communicate progress, risks, and open decisions to the Design System Product Manager and stakeholders

Required Experience & Qualifications

Bachelor's degree in business, information systems, design, human-computer interaction, marketing, communications, technology, or a related field required

Minimum 4+ years of experience in business analysis , product operations, design systems, or digital and brand experience delivery for enterprise-scale organizations, agencies, or technology companies operating in a matrixed environment

Hands-on experience contributing to a design system in an enterprise, agency, or in-house brand team, including requirements definition, component and pattern documentation, design token management, versioning, and contribution workflows

Strong working knowledge of Figma , including components, variables and tokens, shared libraries, and design-to-development handoff, together with working familiarity with the Adobe Creative Suite

Experience using Supernova (or similar design system tooling) alongside engineering environments (such as Storybook and GitHub) to maintain design tokens, keep live documentation current, and trace components from design files to production code

Proven ability to elicit and document requirements from brand, creative, agency, engineering, and market stakeholders, and to translate them into clear user stories, acceptance criteria, and process flows using agile tools such as Jira and Confluence

Exposure to AI-generated content in a design or content production context, including supporting template and prompt documentation, quality checks, and the guardrails required for regulated use

Working knowledge of standards and rules for content development, including modular content models, reusable asset structures, metadata, naming conventions, and accessibility requirements such as WCAG

Understanding of working in regulated or compliance-sensitive environments, with the ability to apply governance, consistency, and quality checks to design and content standards

Preferred experience supporting design systems across multiple brands and geographies within an omnichannel content supply chain, including data analysis and dashboarding to report on design system usage and adoption

Necessary Competencies

Strong analytical mindset, with the ability to break down complex business and design needs into structured requirements, priorities, and measurable outcomes

Clear written and verbal communication skills, with the ability to document standards precisely and to engage brand, creative, agency, and market teams with confidence

Attention to detail and systems thinking, with an eye for consistency, accessibility, and modularity across channels, brands, and touchpoints

Data-driven and outcome-oriented approach, with the ability to collect, analyze, and visualize KPIs for reuse, consistency, and adoption, and to turn findings into practical recommendations

Collaborative and proactive working style, with the ability to manage multiple priorities, work through ambiguity, and keep work moving within a cross-functional team

Success Criteria for the role

Design system requirements, backlog, and release documentation are clear, current, and trusted by product, design, and engineering teams

Components, tokens, and content standards are well documented and accessible, with contribution requests handled through a predictable and transparent process

Reliable KPI reporting shows measurable growth in component reuse and adoption, and a reduction in rework and off-system assets

AI-generated content processes are documented and applied consistently, with brand quality and compliance maintained

Stakeholders, agencies, and market teams view the role as a responsive, knowledgeable point of contact who brings clarity and structure to design system work

Our Offer

Exciting work in a great team, global projects, international environment

Opportunity to learn and grow professionally within the company globally

Pension and health (Canadian Medical) contributions

Internal reward system plus referral program

5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs

Up-to-date laptop and iPhone, parking in the garage, showers, refreshments

Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!

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The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the " Apply " button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/

Additional location(s) Compensation Information:

Required Skills:

Adobe Creative Cloud, Business Analysis, Communication, Create User Stories, Design System Management, Figma

Preferred Skills:

Atlassian Confluence, Atlassian JIRA, Data Tokenization, GitHub, Regulated Industries, Web Content Accessibility Guidelines (WCAG)

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Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

11/9/2026

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.