Delivery Manager I

Description

The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers’ primary contact throughout the life cycle of their service.

This position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic

Principle Duties and Responsibilities:

Cultivates and maintains customer relationships within assigned account base.

Actively create tasks that impact service design, success and impact future concepts, products, and innovations.

Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.

Host ongoing webinars and trainings for Managed Services customers and internal teams.

Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction.

Provide clear instructions to customer care analyst for project work

Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff

Excellent time management of projects and meetings while adhering to deadlines.

Create, develop, and use presentation materials for onsite or WebEx meetings with customers

Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified.

High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.

Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.

Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.

Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation.

Travel may be required (approximate 20%).

Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

Required Skills:

Internet savvy and computer literacy with proficiency in Microsoft Office applications

Ability to work with little direction or guidance on projects and tasks

Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.

Analytical and detail-oriented with strong project management skills

Strong leadership, problem-solving and customer service skills.

Strong accountability and integrity due to sensitive nature of information

Strong written, verbal, and presentation skills.

Salesforce knowledge or a relatable CRM tool

Webinar and training experience

Required Qualifications:

Bachelor’s Degree or 1 year of relatable healthcare experience

Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint

Strong organizational and project management skills

Experience with project management, customer success, training and/or customer service

Experience working in a team-oriented environment as a lead resource

Estimated hourly compensation: $23.55 - $29.32

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.